Customer Service Software Developer
Resume:
Valencia Wongso
**** ****** **, ***** *******, GA, 30350
**************@*****.***
Work Experience
Owner and Manager May 2014 - Present
indomerchant.com, small scale Indonesian Online Grocery Shop
● Led a team of 5 to successfully execute procurement, sales, customer service and logistics activities
● Managed the online store under Shopify platform and growth the sales by 45% in the last 2 years
● Maintained current customers while developing new business, organized and tracked shipments and deliveries.
● Responded to customers' questions on social medias, email, and achieved 96% customer satisfaction
Technical Support Engineer March 2018 - July 2018
Tone Software Corporation - a high technology software development firm specializing in global business, telecommunications, mainframe, and IT infrastructure management software solutions.
● Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades
● Bug testing on new builds, report bugs & errors and step by step instruction on how to reproduce bugs
● Scripted using Command Line and Ruby
● Installed ReliaTel (Tone product) for customers remotely Tech Intern – User Interface Quality Assurance Sept 2016 - Nov 2016 MatahariMall.com - Indonesia's largest and fastest growing e-Commerce, similar to Amazon.com business model with over 700 employees
● Documenting the company's Application Program Interface (API)
● Created, run test cases and write bug reports.
● Simulated and tested features that are yet to be deployed to ensure that the updates are bug free.
● Reported bugs and errors to software developer, explain the problems encountered and discussed possible technical solutions
Education
Bachelor of Science, Computer Science August 2016
University of California, Irvine
GPA: 3.3
Related Courses
User Interface Software
Data Structures Implementation and Analysis
Design and Analysis of Algorithms
Object-Oriented Programming Language
Data Management
Machine/Data Mining
Technical Skills
Languages: Java, C++, C Git
HTML5, CSS3, JavaScript, SQL Microsoft Visual Studio Operating Systems: Windows, OS X, Linux(Ubuntu) Eclipse Atmel Studio Command Line
MySQL Mainframe z/OS
Projects
Designed and developed a website that allows users to search specific products and add them to the shopping cart.
Activities
Events Officer May 2015 - June 2016
UCI Indonesian Community, Irvine, CA
● Planned and executed events for the 40-50 members of the club
● Outreached and built good relationships with other Indonesian student communities in the US
● Organized welcoming events and quarterly dinner for 50 members
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