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Customer Service Software Developer

Dunwoody, Georgia, 30350, United States
March 19, 2019

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Valencia Wongso

**** ****** **, ***** *******, GA, 30350


Work Experience

Owner and Manager May 2014 - Present, small scale Indonesian Online Grocery Shop

● Led a team of 5 to successfully execute procurement, sales, customer service and logistics activities

● Managed the online store under Shopify platform and growth the sales by 45% in the last 2 years

● Maintained current customers while developing new business, organized and tracked shipments and deliveries.

● Responded to customers' questions on social medias, email, and achieved 96% customer satisfaction

Technical Support Engineer March 2018 - July 2018

Tone Software Corporation - a high technology software development firm specializing in global business, telecommunications, mainframe, and IT infrastructure management software solutions.

● Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades

● Bug testing on new builds, report bugs & errors and step by step instruction on how to reproduce bugs

● Scripted using Command Line and Ruby

● Installed ReliaTel (Tone product) for customers remotely Tech Intern – User Interface Quality Assurance Sept 2016 - Nov 2016 - Indonesia's largest and fastest growing e-Commerce, similar to business model with over 700 employees

● Documenting the company's Application Program Interface (API)

● Created, run test cases and write bug reports.

● Simulated and tested features that are yet to be deployed to ensure that the updates are bug free.

● Reported bugs and errors to software developer, explain the problems encountered and discussed possible technical solutions


Bachelor of Science, Computer Science August 2016

University of California, Irvine

GPA: 3.3

Related Courses

User Interface Software

Data Structures Implementation and Analysis

Design and Analysis of Algorithms

Object-Oriented Programming Language

Data Management

Machine/Data Mining

Technical Skills

Languages: Java, C++, C Git

HTML5, CSS3, JavaScript, SQL Microsoft Visual Studio Operating Systems: Windows, OS X, Linux(Ubuntu) Eclipse Atmel Studio Command Line

MySQL Mainframe z/OS


Designed and developed a website that allows users to search specific products and add them to the shopping cart.


Events Officer May 2015 - June 2016

UCI Indonesian Community, Irvine, CA

● Planned and executed events for the 40-50 members of the club

● Outreached and built good relationships with other Indonesian student communities in the US

● Organized welcoming events and quarterly dinner for 50 members

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