Engineer Support

Thien Nguyen

*** ****** **, ***** *****, PA ***** • 267-***-**** • ***********@*****.***

I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefit for my family, and the opportunity to help the company advance efficiently and productively. A position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through.

Qualification

3+ year in operation and technical support specializing in video conferencing software for business.

2+ year in firmware and hardware quality assurance testing.

Skills

Programing language: Python, HTML, CSS (Education)

Adobe: Illustrator, Photoshop, Dreamweaver, After Effect

MS office: advance in Excel, Power BI, Visio.

Others: Computer hardware and software, Video Collaboration devices

Experiences

Skype for Business / Unified Communication Specialist – SAP America September 2013 – present

Provide technical support related services to University departments through regular on-site, remote, phone, ticketing system, and e-mail support channels.

Configuration and Testing with Skype for Business support equipment.

Installing and testing new hardware and software for Video Conferencing applying on SAP Video infrastructure.

Enhance document for non-technical and technical.

Gathered information, develop and implement focused training and education sessions for the effected business.

Collaboration to develop service process

Maintain the resources and support the development of systems throughout the organization.

Support project management in both quality and effort such as redesign Video Support model, new building rollout.

Data analyst, Designed and developed KPI Dashboard, ad-hoc report and annual report of the service in difference perspective from management to technical environment.

Assembly and test all Video equipment both hardware and firmware for North America region

VNOC Advance Support – AdvancedAV August 2017 – May 2018

Monitoring and support system include Telemedicine system, Server, Digital Signage

Zoom platform for a small group

On-site support for Unified Communication

HTML email template

Associate Consulting Engineer - Aspire Technology Partner January 2017 – July 2017

Support Cisco Collaboration SOW and BOM

Deploy Cisco Spark board and Cisco Video endpoints

Collaborate with Senior engineer to deploy Cisco Collaboration Service

Education

Drexel University Philadelphia, PA. Bachelor of Science in Information System Graduated – June, 2016

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