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Customer Service Software Developer

Cordova, Tennessee, United States
March 15, 2019

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Rawan Mustafa


**** ***** **** **** *** 106

Memphis, TN 38018



B.S. Computer Science Fall 2018

University of Wisconsin-Milwaukee,

GPA: 3.3


Computer Skills:

Proficiency in C++, Java, HTTP, PHP, C#, SQL, .Net, Linux

In depth knowledge of MATLAB, SQL Server, MySQL, Excel, Adobe Photoshop, MS Access, and Outlook

Understanding of Computer Networks, Chrome, Linux and Windows Operating Systems and a prefect background in cyber security

Hands on Skills:

An innovator, creative thinker, quick learner with strong analytical, organizational, and problem-solving skills.

College Projects:

Designed and developed a database for a supermarket utilizing SQL and C#. Performed tests and provided an interface for users

Developed an online pizza service with an interface user use to initiate, tip and cancel pizza requests using PHP/HTML

Programmed a scientific calculator to perform functions such as addition, subtraction, division, and multiplication, using C# with visual studio and developed a user-friendly interface

Capstone project: developed an iOS application that organizes events and meeting amongst several users

Volunteer work:

Girls who code: helping school girls develop a love for computer science and coding

Assisted with the upgrade and set up of a computer lab in a local school

Working on developing a website for a small ecommerce business (current)

Technical Experience:

DataBase Administrator

DeepSouth Fashions, West Memphis AK Jan 2019 – Now

Responsible for developing and maintaining a data communications network amongst different departments within the origination.

Developing new valuable data related to the products within the organization, entering those new data into the database. Monitor The data entry and data control several departments.

Analyzing and developing of data requirements within the organization and data flow from one department to another.

Intern, Software Developer

IStream Financial Services, Brookfield WI Apr 2017 – Jan 2018

Assisting with updating existing code to improve performance and speed

Identifying existing errors and bugs within the system and adding new features to the previous code

Developing coding ideas using Java net beans and setting up SQL query with PGAdmin

Enhancing web pages and the time needed to load web pages by 50% utilizing HTML and hashtag coding

Gained experience working and developing with Linux programming

Intern, Software Developer

GCE-Soft, Jordan Jul 2015 – Oct 2015

Assisted with the analysis, design, development, testing, and documentation of applications

Configured software development tools using SQL Servers, C#, and .Net

Assisted in the estimation of tasks, identified possible obstacles and proposed appropriate solutions

Developed improvements to existing business solutions which reduced latency in program processes by 30%

Interfaced applications and programs using SQL Server, C# and .Net

Mobile Expert, Feb 2018 – Sep 2018


Explain Concepts and information regarding telecommunication, as well as technology

Resolving customers concerns and complains with their wireless devices

Guiding customers to the best service that fits their needs

Customer Service Representative, Dec 2016 – Nov 2017

Sendik's Food Market

Resolve customer complaints, guide them and provide relevant information

Handled cash transactions, concerns, and engaged customers in a friendly and effective manner

Provided training and assistance to new service representatives

Customer Service Representative, Oct 2014 – May 2015

Carrefour, Amman, Jordan

Engaged customers, on phone and in person, to resolve complaints and provide needed information

Marketed the company products and brand through various platforms

Provided training and assistance to new service representatives

Helped redesign the store as needed

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