Ziliang Shao
Quincy, MA ***** 617-***-**** ac8sp5@r.postjobfree.com
System Administrator
Energetic and solution-focused IT professional well-versed in evaluating, designing, maintaining, supporting, and administering all data networks, hardware, software, and web development to support mission-critical IT infrastructure. Proficient in the diagnosing of network and service outage incidents and repairing network equipment, servers, workstations, printers, and scanners.
Key Skills
Troubleshooting & Repair
Requirements Analysis
LAN/WAN
Hardware/Software
Routing & Switching
Network Security
Incident Documentation
Project Management
Team Building
Relationship Building
Process Improvements
Business Acumen
HTML/CSS3
Python & Perl
System Administration
Technical Proficiencies
Operating Systems
Windows 7 / 10 / Server, OS X
Networking
Active Directory, LAN, WAN, WLAN, Routers, TCP/IP
Software
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Education
Bachelor of Science, Information Technology, May 2017 University of Massachusetts Boston, Boston, MA
System Administration and Network Administration
Professional Experience
Swissport Inc. in Logan Airport, Boston, MA, April 2018 - June 2018
Intern, Customer Agent
Confirmed and edited passenger’s travel information using a script. Provided superior customer service in taking reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, and handling customer complaints through outstanding problem-solving and communication.
Job Contribution
Established a personalized approach to ensuring passenger’s information is correct in the Back-Office system across script.
*No sponsor needs. Authorized to work in the U.S.