Energetic and solution-focused IT professional well-versed in evaluating, designing, maintaining, supporting, and administering all data networks, hardware, software, and web development to support mission-critical IT infrastructure. Proficient in the diagnosing of network and service outage incidents and repairing network equipment, servers, workstations, printers, and scanners.
Troubleshooting & Repair
Routing & Switching
Python & Perl
Windows 7 / 10 / Server, OS X
Active Directory, LAN, WAN, WLAN, Routers, TCP/IP
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Bachelor of Science, Information Technology, May 2017 University of Massachusetts Boston, Boston, MA
System Administration and Network Administration
Swissport Inc. in Logan Airport, Boston, MA, April 2018 - June 2018
Intern, Customer Agent
Confirmed and edited passenger’s travel information using a script. Provided superior customer service in taking reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, and handling customer complaints through outstanding problem-solving and communication.
Established a personalized approach to ensuring passenger’s information is correct in the Back-Office system across script.
*No sponsor needs. Authorized to work in the U.S.