Cesar Rimassa

(e) ac8sot@r.postjobfree.com (p) 239-***-****

EDUCATION

Florida Gulf Coast University, Fort Myers, FL August 2015 -December 2018

Bachelor of Science in Economics

Florida Southwestern College, Fort Myers, FL August 2012-December 2015

Associate of Arts in General Studies

PROFESSIONAL EXPERIENCE

The Ritz-Carlton, Naples, FL August 2012 – Present

Valet / Guest Services

Provide exceptional customer service to guests with an attentive, friendly and efficient approach

Responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner

Assist guests in and out of their vehicles during arrival and departure

Communicate parking rates and policies

Support the Front of House teams with check-in and check-out procedures

Maintain knowledge base of the local attractions and amenities to field guest inquiries

Utilize the Hotel’s reservations system to manage guest parking fee allocations

Train new hires on the team’s policies and procedures

Uphold the values and expectations defined by the Hotel to preserve the ultimate standard of service

SAM’S CLUB, Port Charlotte, FL June 2005 – April 2012

Sales Associate

Provided exceptional customer support and maintained a positive and approachable demeanor

Trained customers on how to properly install and operate electronics, specifically home entertainment systems

Successfully addressed customer needs to contribute to monthly sales goals

Researched latest product launches to better assist customer inquiries and provide recommendations

Assembled product displays to preserve store aesthetics

Addressed customer concerns and used de-escalation techniques to mitigate conflict

ADDITIONAL EXPERIENCE

Placed first in the Business Strategy Game (BSG), a business strategy simulator that provided realistic experience on how to manage a company in the global marketplace

Analyzed data sets through various lenses using integrated software programs and systematic approaches, such as a cost-benefit analysis

Involvement in the local community through support hours at the Immokalee Pioneer Museum and Calusa Nature Center & Planetarium

SKILLS

Bilingual – native Spanish speaker

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Stata

OPERA Reservation System

Interpersonal communication and customer service

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