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Call center agent

Location:
Pretoria, Gauteng, South Africa
Posted:
March 14, 2019

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Resume:

Curriculum Vitae of:

Thuli Nkambule

*/*/****

VIVI

Personal Details

Surname: Nkambule

Name: Thuli

Gender: Female

Date of birth: 01-November-1997

ID Number: 971**********

Address: 1160 Section D

Mamelodi West, Pretoria

Contact Numbers: 078-***-****

Marital Status: Single

Nationality: South African

Home Language: Siswati

Extended Vocabulary: English, Zulu, Sepedi, Setswana, Afrikaans, Frecnch (basic)

Driver’s License: Leaners (code 8)

Personal Profile

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have excellent verbal and writing skills, also a very fast learner who is equipped with great critical thinking skills. I am excellent in working with others to achieve a certain objective on time and with excellence.

Career Objectives

I want to seek exposure in an environment that would enable me to assist those in need of my assistance locally and internationally to have a pleasant experience when working with the company. With my eager personality, I will be able to adapt to the environment swiftly and ensure our clients have a good experience at all times. Working in a supportive environment would be the best thing as we are faced with daily challenges and that will always motivate me to keep working harder. My objective is to get a position that will allow me to help others and put a smile on every clients face. My main objective is to tackle every challenge, as fear excites me.

EDUCATION

Tertiary Education

Qualification: Higher Certificate in Life and Environmental Sciences

Period: 2018-2019 (completed)

Institute: University of South Africa

Majors: Chemistry, Biology

Secondary Education

Qualification: Matric (National Senior Certificate)

Period: 2011-2015

Institute: The Glen

Subjects: English, Afrikaans, Math, Physical Science, Life sciences, Geography, Life orientation.

Achievements: -Elected as council of pupils in 2014

-Elected as prefect in 2015

Work Experience

Part-time employment

Organisation: Amzeu Travels

Type of Business: Travel agency

Period: 03 March 2018 to 10 December 2018

Reporting to: Manager

Key Responsibilities: -Answer phone calls

-Take minutes

- Put client information into system

-Be at the front desk

Organisation: Khalapeng Pharmacy

Type of business: Pharmacy

Period: 01 December 2016 to 06 January 2017

Position: Shelf packer and Cashier

Reporting To: Store Manager

Key Responsibilities: -Making sure all medication is packed correctly on shelves

-Cashing up the register

-Balancing the till

Organisation: Parrots Menlyn Restaurant

Type of business: Restaurant

Period: 10 December 2015 to 26 December 2015

Position: Runner

Reporting To: Manager

Key Responsibilities: -Assisting waiters if restaurant was to full

-Cleaning up tables

-Serving customers

Additional Information

-I help out at the community centre on weekends in Town.

-I am equipped with computer skills ( Ms word, Ms excel, Ms power point)

-I have excellent listening skills

-I have good socialising skills.

-I am an excellent swimmer.

References

Pearson Institute of Education Tel: 011-***-****

The Glen High School Tel: 012-***-****

Amazeu Travels Manager : 081-***-****

Khalapeng Pharmacy Manager: 012-***-****

Parrots Resturant: 012-***-****

Community Centre Tel: 012-***-****

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