Customer Service Representative

iyitor Augustina

***- **** ******* ** **, P: 587-***-****

Edmonton, AB,T6X 03Y **********@*****.***

PROFESSIONAL SUMMARY

** *****’ experience in administrative and customer service role in the banking industry.

Experienced and reliable Client Relationship with good credit and financial analysis knowledge.

Innovative problem solver, reducing costs and implementing programs to increase profitability.

Excellent customer service provider

Excellent written and verbal communication skills.

Result-oriented and good Organizational Skills.

Able to work independently and as a team.

Professional, hardworking, respectful and trustworthy.

Excellent computer skills with proficiency in Microsoft Office .

Professional Experience

ADMINISTRATIVE /CUSTOMER SERVICE OFFICIER

ZENITH BANK PLC AUG 2006- JAN 2018

•Provided outstanding and exceptional customer service.

•Delivered prompt and professional solutions for customer inquiries via phone, email, online chat etc.

•Managed clientele relationship of the bank’s corporate clients with special focus on small and medium scale organizations

•Analyzed budget to determine variance in terms of sales and revenue; determine strategies to close the variance in line with budget.

•Assisted new bank customers to open new accounts, promote the use of electronic banking platforms and resolve online banking issue.

•Maintained procedures and processes for first level problem determination.

•Attended to both internal and external customers on issues associated with transaction consummation, credit Limit/disbursement and credit monitoring

Provided corporate clients with financial and investment advice to meet their business needs.

Assisted with Implementation of automated settlement platform for MasterCard which resulted in prompt settlement of customer transactions

Captured, compiled and reported all transactions treated within the unit weekly and quarterly to prepare service reports

Returned customer calls in a timely manner to ensure customer satisfaction.

Builds rapport to establish and maintain effective relationships with clients and stakeholders and gains their trust and respect

Maintained financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Education

Bachelor of Science – Business Administration (Second Class Upper) University Of Benin.

References

Available upon request.

Banking experience; Transactions; operations; policies; creative solutions; customer experience; flexible; creative; cooperative; resolving issues; best practices ;customers: banking; relationships; Branch; customer service representative

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