Manager Customer Service
Resume:
Tori Swift ac8sde@r.postjobfree.com
Conroe, TX 77304
Objectives
Seeking a full time career.
Experience/Accomplishments
Salt Grass Steak House
Hostess 2008-2010
•Responsible for supervising up to 21 servers in a casual steak house with a seating capacity of 300
•Provide world-class service to exceed guests’ dining expectations, escorting guests to their tables
•Responsible for making party reservations and seeking out that they got seated
•Filing office paperwork
•Keep the manager office clean and organized
•Answer and direct phone calls
Salt Grass Steak House
Bartender 2010-2016
•Responsible for supervising all fellow bartenders
•Train new bar-staff
•Responsible for ordering beers and liquors
•Answer and direct telephone calls
Kings Head Pub
Bartender/Keyholder/Manager
•Making sure that deposits were correct
•Drop deposits off at the bank
•Counting drawers for bartenders
•Checking in deliveries
Bj’s Brewhouse
Bartender/Server 2014-2019
•Counting drawers for managers
•Responsible for supervising all fellow employees
•Train new bar/serving staff
•Help keep the manager office clean and organized
•Provide world-class service to each guest
•Resolve guest issues or concerns
•Making sure all food went out on time and correctly
Skills
•Excellent customer service, both in person and over the phone
•Great organization skills
•Command of Microsoft Office programs, including Excel, Word, and Powerpoint
•Great verbal English communication skills, with some understanding of Spanish
•Ability to work as part of a team
•Ability to multi-task and maintain composure under pressure
Education
Associate of Applied Science in Veterinary Technology April 2017
Vet Tech Institute Houston, TX 2015-2017
Pope John XXIII High School Katy, TX 2005-2009
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