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Manager Customer Service

Winnipeg, Manitoba, Canada
March 14, 2019

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*** ********* ******** 204-***-****


Recent graduate with a Business Administration diploma

Dedicated manager with over ten years of experience

Outstanding interpersonal, negotiation, and mediation skills


15 years’ experience as Kitchen and restaurant manager

Lead teams of 15 to 20 employees

Excellent presentation skills, with experience presenting to audiences of up to 300 people

Outstanding customer service experience

Able to work independently, lead or be part of a team

Ability to work under pressure and remain calm while multitasking in a fast paced, high volume environment

Strong communication and problem solving skills

Detail, quality oriented and highly motivated

Knowledgeable with Microsoft Office (Word, Excel, PowerPoint, Outlook) and capable in learning new applications quickly


Business Administration diploma March 2018 to March 2019

Robertson College

Achieved perfect attendance with a 89% overall program average

Applied Business Communications

Business Language

Business Law I & II

Business Mathematics

Business Organizations/Social Responsibilities

Digital Applications

Entrepreneurial Business Management

Fundamental Business Accounting

Human Resource Management

Introduction to Business

Marketing I & II

Principals of Management

Sales Fundamentals

Sales Management I & II

Fine Arts program June 1992

University of Manitoba

Completed three of four years


Chef/Manager 2002 to 2017

L’Accuiel Colombien Winnipeg, Manitoba

Responsible for managing Human Resources, public relations and payroll

Create work schedules

Handled cash deposits

Conducted interviews and staff meetings

Responsible for food budget

Establish and maintain relationships with brokers and vendors

Executed menu ideas and recipe creations

Met with clients to set up caterings and banquets

Custom Woodworker and Cabinet Maker 1991 to 2002

Frontier Woodworks East St. Paul Manitoba

Built custom cabinets, spiral stair cases and boardroom tables

Created drawings from blueprints

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