MIKAL D. DINGLE *** Kempwood Dr, Cary, NC *****

m: 910-***-****

ac8sbe@r.postjobfree.com

OBJECTIVE

To advance my career with a leading organization that will utilize my extensive cyber security knowledge while also allowing me to develop further as a professional Proven talent for aligning project objectives with established and emerging IT security management paradigms to achieve maximum operational impacts with minimum resource expenditures. PROFESSIONAL EXPERIENCE

Doctors Making House Calls, Durham, NC, August 2018 - Present IT Risk Management & Server Administrator

● Provide troubleshooting hardware and software

● Creating risk assessment reports for company

● Managing database server

● Creating cost effective solution for company security and data. BEST BUY, FAYETTEVILLE, NC, AUG 2017 – NOV 2017

SMART HOME SALES ASSOCIATE

● Promoted communications and understanding among customers and other employees by converting complex technology and experiences and explaining it in simpler, user-friendly terms to educate on the products and services.

● Coached store employees to elevate knowledge of offerings and improve confidence in selling Smart Home Security solutions, as well as desktop and laptop computers to customers.

● Executed innovative customer engagement and creative sales techniques to increase sales of Smart Home products and drive sales of the Vivint Smart Home Security system.

● Fielded questions about product features and showcased benefits to consumers by showing how the right products can enrich their lives and meet their needs.

● Acquired and maintained a high level of product knowledge within new technology, connected devices, security, and across the Smart Home ecosystem.

● Facilitated direct interaction and constant feedback on new and existing products and customer engagement through calls and in person with Vivint partner and market teams.

● Reviewed and provided weekly insights and experiences, performance of the Vivint Smart Home Security, promotions, and sales best practices.

● Taken/paraphrased directly from Best Buy job description GD SECURITY, FAYETTEVILLE, NC, MAY 2015 – AUG 2016 VICE PRESIDENT

● Installed alarm systems, following blueprints of electrical layouts and building plans and while complying with all electrical and hazard safety guidelines.

● Mounted and fastened control panels, door and window contacts, sensors, and video cameras and attached electrical and telephone writing to connect components.

● Tested newly installed system ensuring compatibility and functionality, demonstrated and taught usage for customers, and explained operating instructions to mitigate future customer issues or questions.

● Delivered extensive computer hardware and software support for both customers and employees.

● Orchestrated administrative duties to support day-to-day operations such as hiring of employees, training, paperwork organization, and invoice management. MIKAL D. DINGLE Page 2

EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE (B.S.C.) IN CYBER SECURITY, GRADUATION DEC 15,2018 Campbell University, Fayetteville, NC

Relevant Coursework: Computer Hardware/Software Support, Programming,Computer Forensics,Database Management,Network & Telecommunication

ASSOCIATE OF ART (A.A.) IN MAY 2016

Fayetteville Technical Community College, Fayetteville, NC SECURITY + CERTIFIED

STUDENT AFFILIATIONS & VOLUNTEERISM

● Student Activities Committee (SAC), Member

● MU International Programs Office (IPO), Volunteer Graphic Designer

● Pops with the Cops, Volunteer

● Operation Inasmuch, Volunteer

● International Program, Volunteer Graphic Designer and Article Editor

● AFCEA, Member, Volunteer

ADDITIONAL INFORMATION

Technical Proficiencies: Windows, Linux, Visual Basic, Hardware & Software management, Programming, Web Design, Graphic Design

Interests: Cyber-Security, Typography, Computer Maintenance, Web Design, Robotics

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