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Service Delivery, Business Support

Chennai, Tamil Nadu, India
March 14, 2019

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Monishbabu Saravanan

Contact: +91-890*******


Career Objective

Over 2+ years of experience in Digital payments & Merchant acquiring domain. Highly entrepreneurial and efficient at building and maintaining client relationships. Seeking to leverage my interpersonal skills to bring a solid perspective to the position at your company

Professional Experiences

Organization : Qfix Infocomm Private Limited

Year : December 2018 – Present

Role : Relationship Manager – Business Development

Department : Merchant Acquisition and Support

Key Roles, Responsibilities

Pre Sales Support to Banking Partners

Merchant Engagement & Support

Portfolio Management

MIS & Analytics

Onsite support to Banking Partners and Merchants

Training on New products to Banking & Channel partners

Organization : HDFC BANK LTD (Talentpro HR India Private Limited)

Year : November 2016 – December 2018

Role : Business Support - Ecommerce/Digital Payments (CNP & CP)

Department : Merchant Services

Key Roles, Responsibilities

End to End project management with complete lifecycle management starting from Requirement analysis to Go Live. Major activities include merchant Integrations, product development, Delivery & Service Management.

Providing payment solutions and managing ecommerce channels including internet, mobile and IVR relationships with the merchant aggregators / merchants.

Working with sales team to identify new opportunities in existing/New relationships.

Managing technical Support for Merchant Integration

Liaising with the application vendors, card franchise and internal teams (IT, Audit, Risk, legal and policy) for timely resolution of customer queries, complaints.

Having knowledge on Charge backs settlement processing of Ecommerce transactions.

Experience on Digital Products

oCyber Source

oMIGS / MPGS Payment Gateway

oFSS iPay Payment Gateway

oPOS & All aggregator Solutions

oCustom Developed solutions like Education, Society Business

Having expertize on data analytics to streamline daily transactions and increasing revenue generation.

Knowledge about PCI DSS compliance.

Having sound knowledge on POS and PG merchant onboarding.

Supporting merchants to build auto reconciliation process.

Onsite merchant visits during pre and post sales to understand the requirements

Educational Qualification

Degree : Master of Business Administration (Correspondence)

Institution : Periyar University – Salem

Year : 2017 – 2018

Workshops, Certifications and Achievement

Student Faculty & NSS Volunteer (National Service Scheme)

Completed Banking Certification ( C-Cube Technologies)

Completed Wireless Networking ( BSNL)

Personal Details

DOB : 21-09-1995

Nationality : Indian

Gender : Male

Marital Status : Single

Languages : Tamil and English

Strength : Ability to lead a team, self-starter & quickly adapts to new surroundings

Address: : C/65 West Housing Unit, Kandhampatti, Suramangalam, Salem 636005

I hereby, declare that all the information finished above are true to the best my knowledge and I will prove myself as an icon if you give me the opportunity to work in your esteemed organization.

Date: With Regards,

Place: Monishbabu Saravanan

Contact this candidate