Over 2+ years of experience in Digital payments & Merchant acquiring domain. Highly entrepreneurial and efficient at building and maintaining client relationships. Seeking to leverage my interpersonal skills to bring a solid perspective to the position at your company
Organization : Qfix Infocomm Private Limited
Year : December 2018 – Present
Role : Relationship Manager – Business Development
Department : Merchant Acquisition and Support
Key Roles, Responsibilities
Pre Sales Support to Banking Partners
Merchant Engagement & Support
MIS & Analytics
Onsite support to Banking Partners and Merchants
Training on New products to Banking & Channel partners
Organization : HDFC BANK LTD (Talentpro HR India Private Limited)
Year : November 2016 – December 2018
Role : Business Support - Ecommerce/Digital Payments (CNP & CP)
Department : Merchant Services
Key Roles, Responsibilities
End to End project management with complete lifecycle management starting from Requirement analysis to Go Live. Major activities include merchant Integrations, product development, Delivery & Service Management.
Providing payment solutions and managing ecommerce channels including internet, mobile and IVR relationships with the merchant aggregators / merchants.
Working with sales team to identify new opportunities in existing/New relationships.
Managing technical Support for Merchant Integration
Liaising with the application vendors, card franchise and internal teams (IT, Audit, Risk, legal and policy) for timely resolution of customer queries, complaints.
Having knowledge on Charge backs settlement processing of Ecommerce transactions.
Experience on Digital Products
oMIGS / MPGS Payment Gateway
oFSS iPay Payment Gateway
oPOS & All aggregator Solutions
oCustom Developed solutions like Education, Society Business
Having expertize on data analytics to streamline daily transactions and increasing revenue generation.
Knowledge about PCI DSS compliance.
Having sound knowledge on POS and PG merchant onboarding.
Supporting merchants to build auto reconciliation process.
Onsite merchant visits during pre and post sales to understand the requirements
Degree : Master of Business Administration (Correspondence)
Institution : Periyar University – Salem
Year : 2017 – 2018
Workshops, Certifications and Achievement
Student Faculty & NSS Volunteer (National Service Scheme)
Completed Banking Certification ( C-Cube Technologies)
Completed Wireless Networking ( BSNL)
DOB : 21-09-1995
Nationality : Indian
Gender : Male
Marital Status : Single
Languages : Tamil and English
Strength : Ability to lead a team, self-starter & quickly adapts to new surroundings
Address: : C/65 West Housing Unit, Kandhampatti, Suramangalam, Salem 636005
I hereby, declare that all the information finished above are true to the best my knowledge and I will prove myself as an icon if you give me the opportunity to work in your esteemed organization.
Date: With Regards,
Place: Monishbabu Saravanan