Sign in

Manager Sales

Brooklyn, NY
March 16, 2019

Contact this candidate




New York City, Brooklyn, NY 11234


IT services professional with an innovative and diverse skill set. Expertise implementing technology solutions, proficient at design and implementation, service desk and IT project support, sales support, systems administration, security, networking, telephony, infrastructure architect and software development. High proficiency in open source solutions as well as Juniper, Quest, Microsoft, VMware, Cisco & Blackberry. Demonstrated success on self-directed assignments as well as team projects. EDUCATION

Wilmington University New Castle, DE 2017-January 2019 Bachelor of Science - Computer and Network Security Delaware Technical Community College Wilmington, DE 2015-May 2017 Associate of Applied Science - Information Security National Institute of Information Technology Qatar 2011-August 2014 Professional Diploma in Network Engineering (B.Sc.) CERTIFICATIONS

MCSA - Windows Server 2016

~Identity with Windows Server 2016

~Networking with Windows Server 2016

~Installation, Storage and Compute with Windows Server 2016 MCSA - Cloud Platform

~Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack

MCSE - Mobility

~Administering Microsoft System Center Configuration Manager and Cloud Services Integration

MCSE - Cloud Platform and Infrastructure

~ Implementing Microsoft Azure Infrastructure Solutions MCSA - Windows 10

~Installing and Configuring Windows 10

~Configuring Windows 10 Devices

~Deploying Windows Desktops and

Enterprise Applications

MTA: Microsoft Technology Associate

~HTML5 Application Development

MCSE - Productivity

~Designing and Deploying Microsoft Exchange Server 2016 MCP - Web Applications

~Programming in HTML5 with JavaScript and CSS3

MTA: Microsoft Technology Associate

~Database Fundamentals


Technology Tutor Wilmington University New Castle, DE 2017 Nov- 2018 May

Facilitated a learning environment for tutoring in level 300 and above various computer technology courses, forensics, security, advance programming, networking and computer applications.

Interacted with technology Instructors to develop curriculum that helped the tutees with problem solving & decision- making skills. Tutored on an individual or group basis by appointment or drop-in. Teaching Assistant-Peer Tutor Delaware Technical Community College Wilmington, DE 2016 Oct- 2017 Mar

Taught sophomore Computer Science students and provided tutoring in perimeter security, Python programming, advance infrastructure/Operating systems and problem solving techniques.

Provided tutoring to peers as assigned. Instructed students by utilizing a format prescribed by Instructor/supervisor. BlackBerry Technical Support Carrefour Qatar 2013 Jan- 2014 Nov Resolved Issues and Managed BlackBerry hardware and Technical Sales

First level contact and troubleshooting of BlackBerry issues. Handled customers on daily basis and provided solutions for their devices. Provided sales & repair support for BlackBerry hardware, Apple hardware and Samsung devices. Training and Quality Improvement

Performed coaching and mentoring for Support groups as assigned.

Assisted various clients and identified their needs while making recommendations, promoted item value and product features. Prioritized workloads, liaised with relevant organizations and clients, collated reports & took minutes. End User Support / Help Desk PKS School and College Qatar 2012 Feb- 2012 Oct Resolved computer support problems reported to Help Desk

First-level contact and problem resolution for all users with hardware, software, application and mobile problems. Resolved user-reported problems using available tools and following policies and procedures.

Worked with Windows Server 2003 and 2008. Managed Active Directory, Cisco Networking, Forefront, Lync, SQL Server and Group Policies in Windows.

Help Desk documentation, records and procedures

Reviewed and updated Help Desk documentation as assigned, recommended modifications to procedures with Student Team Manager, gathered and input data for regular reports distributed by the Help Desk. TECHNICAL SKILLS

Routers : Cisco 1841, Cisco 2900, and Cisco 2901.

Switches : Cisco Catalyst 2960, 2960 Plus, Catalyst 3560 v2 Series PoE-24. Firewalls : Cisco ASA 5505, Cisco ASA 5540, Juniper SSG5, and Juniper SRX100, PfSense. IDS/ IPS : Fail2Ban, Snort, Malware Defender, Suricata, OSSEC Computer Languages : Python, BASH, PowerShell, SQL, JavaScript, HTML5 & CSS3. Databases : Microsoft SQL Server, MySQL, SQLite, Microsoft Access, PostgreSQL Operating Systems : Windows Server 2003/2008/2012/2016, Windows 7/10, Debian, Ubuntu, FreeBSD, RedHat. Virtualization : VMware vSphere ESXi, Microsoft Hyper-V Server EMM/MDM : Mobile Device Manager Plus, Blackberry, AirWatch, Knox, Miradore, Desktop Central. Project Management - Six Sigma, Microsoft Project, Gantt Chart, WBS, Pareto Chart, PERT, RAM, RACI Matrix, Resource Histogram, Service Metrics, Weighted Scoring Model, Probability Impact Matrix, Statement of Work, Cause and Effect Analysis

(Fishbone Diagram), Risk Matrix, Integration Management, Procurement, Milestone Report, Quality Assurance Plan, Cost Model/Estimate, Cost Baseline, Quality Standards, Earned Value, Risk Register, assessment. Hardening Corporate Infrastructure - HAProxy, Nginx, DNS Zone transfer, Iptables, OpenVPN, WebMin, TACACS+ Bastion Host (Redhat), Cacti, Zabbix, IPsec, Wireshark, Apache Server, Nagios Server, Squid proxy, SOCKS proxy, BIND, Open SSL, OPmantek Suite, Open-AudIT, NMIS, netsniff-ng, Collectd, OpenNMS, Scapy, FreeNAS, OSSIM, Lynis, tcpdump, WebScarab, BurpProxy, Munin, VLANs, SolarWinds, QuestFoglight. Network Defense and Countermeasures - Splunk, OpenVAS, Metasploit-Framework, BurpSuite, Nessus, Fiddler, Hydra, W3af, Wfuzz, Web Scarab, Skipfish, BackTrack, Nmap, BeEF, Dc3dd, Dradis, BackBox, Wfuzz, Ophcrack, Cain and Abel, WebGoat, Hashcat, L0phtCrack, RainbowCrack, Websploit, OWASP ZAP, AirCrack, Kismet, coWPAtty. Forensics - The Sleuth Kit (TSK) and Autopsy, RegRipper, Volatility, NetworkMiner, FTK Imager, WinHex, EnCase, NIST Mobile device forensics, SIMmanager, Bulk-extractor, Guymager, SANS Chrome forensics, Foremost, ExifTool, ShadowExplorer, Paraben’s email examiner, OSForenscis, PST Viewer, libPSTpackage, Libpff (pffinfo, pffexport, readpst). Proficient in Microsoft Visio, Microsoft Project, Microsoft SSRS/SSAS/SSIS, Packet Tracer, GNS3, VirtualBox, Power BI, Cryptography Algorithms and Applications, Computer Incident Response, LAMP, WAMP, WIMP, LAPP, LNMP, Business continuity & Disaster recovery planning (BCP & DRP), System Analysis & Design. TRAINING

ITIL -v3/2011- Trained BSides Security Conference Attendee (2017-16)

Completed Training in Cisco CCNA. ISACA Conference Attendee (2017)

Courses: CompTIA A+ 220/901-220/902, Network+

N10/007-N10/006, Security+ SY0/401-SY0/501

OWASP AppSec Conference Attendee (2016)


Top Sales Person of the Year Award, 2013

Carrefour, Qatar BlackBerry

Honors Society ~PHI THETA KAPPA~

President’s List: 3 semesters

Dean’s List: Every semester

Top Sales Person of the Month Award (Ten Times), 2012 Carrefour, Qatar BlackBerry

Certificate of Honor - Academic Dean’s list

Award for Academic Excellence

Contact this candidate