New York City, Brooklyn, NY 11234
IT services professional with an innovative and diverse skill set. Expertise implementing technology solutions, proficient at design and implementation, service desk and IT project support, sales support, systems administration, security, networking, telephony, infrastructure architect and software development. High proficiency in open source solutions as well as Juniper, Quest, Microsoft, VMware, Cisco & Blackberry. Demonstrated success on self-directed assignments as well as team projects. EDUCATION
Wilmington University New Castle, DE 2017-January 2019 Bachelor of Science - Computer and Network Security Delaware Technical Community College Wilmington, DE 2015-May 2017 Associate of Applied Science - Information Security National Institute of Information Technology Qatar 2011-August 2014 Professional Diploma in Network Engineering (B.Sc.) CERTIFICATIONS
MCSA - Windows Server 2016
~Identity with Windows Server 2016
~Networking with Windows Server 2016
~Installation, Storage and Compute with Windows Server 2016 MCSA - Cloud Platform
~Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack
MCSE - Mobility
~Administering Microsoft System Center Configuration Manager and Cloud Services Integration
MCSE - Cloud Platform and Infrastructure
~ Implementing Microsoft Azure Infrastructure Solutions MCSA - Windows 10
~Installing and Configuring Windows 10
~Configuring Windows 10 Devices
~Deploying Windows Desktops and
MTA: Microsoft Technology Associate
~HTML5 Application Development
MCSE - Productivity
~Designing and Deploying Microsoft Exchange Server 2016 MCP - Web Applications
MTA: Microsoft Technology Associate
Technology Tutor Wilmington University New Castle, DE 2017 Nov- 2018 May
Facilitated a learning environment for tutoring in level 300 and above various computer technology courses, forensics, security, advance programming, networking and computer applications.
Interacted with technology Instructors to develop curriculum that helped the tutees with problem solving & decision- making skills. Tutored on an individual or group basis by appointment or drop-in. Teaching Assistant-Peer Tutor Delaware Technical Community College Wilmington, DE 2016 Oct- 2017 Mar
Taught sophomore Computer Science students and provided tutoring in perimeter security, Python programming, advance infrastructure/Operating systems and problem solving techniques.
Provided tutoring to peers as assigned. Instructed students by utilizing a format prescribed by Instructor/supervisor. BlackBerry Technical Support Carrefour Qatar 2013 Jan- 2014 Nov Resolved Issues and Managed BlackBerry hardware and Technical Sales
First level contact and troubleshooting of BlackBerry issues. Handled customers on daily basis and provided solutions for their devices. Provided sales & repair support for BlackBerry hardware, Apple hardware and Samsung devices. Training and Quality Improvement
Performed coaching and mentoring for Support groups as assigned.
Assisted various clients and identified their needs while making recommendations, promoted item value and product features. Prioritized workloads, liaised with relevant organizations and clients, collated reports & took minutes. End User Support / Help Desk PKS School and College Qatar 2012 Feb- 2012 Oct Resolved computer support problems reported to Help Desk
First-level contact and problem resolution for all users with hardware, software, application and mobile problems. Resolved user-reported problems using available tools and following policies and procedures.
Worked with Windows Server 2003 and 2008. Managed Active Directory, Cisco Networking, Forefront, Lync, SQL Server and Group Policies in Windows.
Help Desk documentation, records and procedures
Reviewed and updated Help Desk documentation as assigned, recommended modifications to procedures with Student Team Manager, gathered and input data for regular reports distributed by the Help Desk. TECHNICAL SKILLS
Routers : Cisco 1841, Cisco 2900, and Cisco 2901.
(Fishbone Diagram), Risk Matrix, Integration Management, Procurement, Milestone Report, Quality Assurance Plan, Cost Model/Estimate, Cost Baseline, Quality Standards, Earned Value, Risk Register, assessment. Hardening Corporate Infrastructure - HAProxy, Nginx, DNS Zone transfer, Iptables, OpenVPN, WebMin, TACACS+ Bastion Host (Redhat), Cacti, Zabbix, IPsec, Wireshark, Apache Server, Nagios Server, Squid proxy, SOCKS proxy, BIND, Open SSL, OPmantek Suite, Open-AudIT, NMIS, netsniff-ng, Collectd, OpenNMS, Scapy, FreeNAS, OSSIM, Lynis, tcpdump, WebScarab, BurpProxy, Munin, VLANs, SolarWinds, QuestFoglight. Network Defense and Countermeasures - Splunk, OpenVAS, Metasploit-Framework, BurpSuite, Nessus, Fiddler, Hydra, W3af, Wfuzz, Web Scarab, Skipfish, BackTrack, Nmap, BeEF, Dc3dd, Dradis, BackBox, Wfuzz, Ophcrack, Cain and Abel, WebGoat, Hashcat, L0phtCrack, RainbowCrack, Websploit, OWASP ZAP, AirCrack, Kismet, coWPAtty. Forensics - The Sleuth Kit (TSK) and Autopsy, RegRipper, Volatility, NetworkMiner, FTK Imager, WinHex, EnCase, NIST Mobile device forensics, SIMmanager, Bulk-extractor, Guymager, SANS Chrome forensics, Foremost, ExifTool, ShadowExplorer, Paraben’s email examiner, OSForenscis, PST Viewer, libPSTpackage, Libpff (pffinfo, pffexport, readpst). Proficient in Microsoft Visio, Microsoft Project, Microsoft SSRS/SSAS/SSIS, Packet Tracer, GNS3, VirtualBox, Power BI, Cryptography Algorithms and Applications, Computer Incident Response, LAMP, WAMP, WIMP, LAPP, LNMP, Business continuity & Disaster recovery planning (BCP & DRP), System Analysis & Design. TRAINING
ITIL -v3/2011- Trained BSides Security Conference Attendee (2017-16)
Completed Training in Cisco CCNA. ISACA Conference Attendee (2017)
Courses: CompTIA A+ 220/901-220/902, Network+
N10/007-N10/006, Security+ SY0/401-SY0/501
OWASP AppSec Conference Attendee (2016)
HONORS & AWARDS
Top Sales Person of the Year Award, 2013
Carrefour, Qatar BlackBerry
Honors Society ~PHI THETA KAPPA~
President’s List: 3 semesters
Dean’s List: Every semester
Top Sales Person of the Month Award (Ten Times), 2012 Carrefour, Qatar BlackBerry
Certificate of Honor - Academic Dean’s list
Award for Academic Excellence