Customer Service Sales/Internet Sales

Toni Sturgis

***** *********, **** ******, ** ***30

949-***-**** (c) **********@*****.***

Nineteen years Customer Service and Sales experience assisting in the creation of the iconic brand; Wyland. I wish to help or maintain with the trajectory of branding a conservation-minded company where employees share the same goals on a daily basis and most importantly with their valued customers.

EXPERIENCE

2006~2018

CUSTOMER SERVICE REPRESENTATIVE, Wyland worldwide, LLC Irvine, CA

Promoted to the corporate world headquarters and became solely responsible for up to 25 active Wyland galleries nationwide. Duties included heavy phones, data processing of orders, fulfillment and shipping of products, follow-up on customer service inquiries and complaints in a timely manner and facilitated cold-calls into Internet sales for which I received commissions.

2001~2006

GALLERY DIRECTOR, WYLAND GALLERY 2171 Laguna Canyon Road, LaGUNA BEACH, CA

Promoted to gallery director. I served in this position until the thirty year lease was up on the building and Wyland moved out of this location. My duties included hiring staff, sales, maintained the gallery’s inventory, displays, appearance, cleanliness and sales reports. I also coordinated Wyland’s live shows at the gallery by mailing invitations, creating décor and ordering food and supplies.

1999~2001

SALES ASSOCIATE, Wyland Galleries, 509 Pacific Coast Hwy. & 218 Forest Ave., (Both locations in Laguna Beach, CA). Due to their close proximity, I worked at both galleries on alternating days selling the art and sculptures of Wyland and other featured artists we represented at the time; John Pitre, James Coleman, Steven Power, Jim Warren and Walfrido Garcia, to name a few.

EDUCATION

GRADUATED

AA DEGREE JOURNALISM, Orange Coast College, Costa Mesa, CA

On air DJ for school radio station/Flight Attendant Course

GRADUATED

HIGH SCHOOL, MARINA HIGH SCOOL, HUNTINGTON BEACH, CA

Surf Team /Tennis Team/Wrote for the school newspaper “Ragnarok”

SKILLS

Navision accounting software

Microsoft Word

Experience in using online vendor portals for sales and payments including Amazon, Authorize.net and Pay Pal.

~My most important skillset is having the

knowledge to understand people and know

when to be compassionate and empathetic yet

resolve issues in a professional manner that

benefits client and company to retain business

relationships for years to come.

Detail oriented, prioritizes effectively

Dependable/Loyal/Stable

Strong oral & written communication skills

Beginner conversational/comprehensive Spanish

ACTIVITIES

Volunteer at OC Animal Shelter, Wyland Foundation & Pacific Marine Mammal Rescue

Tennis

Swimming

Live Music

Reading

REFERENCES

Wyland: CEO/President Wyland Worldwide, LLC 949-***-**** (c)

Steve Creech: President Wyland Foundation 949-***-**** (c)

Tiffany Gougeon: Accounting Administrator/HR Wyland Worldwide, LLC 949-***-**** (w)

Mike & Shirley Martin: Clients/Collectors 909-***-**** (c)

James & Barbara Oilar: Clients/Collectors 949-***-**** (c)

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