Lisa Lynn Modafferi

Professional experience

Profile Lisa Modafferi is an IT Specialist Advisor in IBM's Global Business Services organization with over 22 years of IT experience implementing software solutions in the telecommunications industry, information services industry, and healthcare industry. She maintains strong technical capabilities working primarily in mainframe COBOL and DB2, including design, development, and testing, as well as strong leadership skills and learning aptitude. Ms. Modafferi was awarded for her contributions in the IBM Employee 'Making a Difference' Recognition Program and served as Skills Mentor in support of client skills enhancement during pilot rollout of the IBM Knowledge Transfer and Mentoring Program.

Employer History 07/2000 - To date

IBM, United States of America

IT Specialist, Advisor

Production Support Analyst, Senior Business Analyst, Senior Programmer Analyst, IT Specialist Advisor, Technical Project Leader

01/1996 - 07/2000

AT&T, United States of America

Project Lead / Developer

Began as Programmer, promoted to Programmer Analyst, then Senior Developer and Project Leader for several large billing systems within AT&T. Assignment History 04/2009 - To date

114 months

Telecommunications

IBM IT Specialist Advisor

Project Description: Senior Analyst, Senior Developer and SME support on telecommunications biller system. Responsible for design and development of new project work including HLD, Application Design, Code and comprehensive testing. Responsible for research and resolution of Production Support issues. Support new staff members in Universal Biller including design, development, and testing support. 03/2004 - 02/2009

60 months

Health Care Insurance

IBM Co-Sourcing

Project Description: Triaged with Business, QA, and Development for fast and accurate issue resolution, Mentored client staff in support of skills enhancement, Wrote Test Plans, Test Cases / Scripts. Fully tested regression and new system functionality, Developed Business Requirements, supported application Function Points, Requirements Traceability Matrix, User Acceptance Testing and on-site production check-out during release weekends. 11/2003 - 03/2004

5 months

Financial Services

IBM IT Specialist Advisor

Resource Manager: Terese Miller Page 2 of 2 Date: 19-Sep-2018 Project Description: Managed several mini-teams to Project Analysis deadline. Supported design, build, test and implementation project plan for large-scale applications to reduce outages. This team effort resulted in a 3.7M savings to the company 07/2000 - 11/2004

53 months

Telecommunications

IBM IT Specialist Advisor

Project Description: Served as Mentor and SME in order to train new teams on several Billing Applications being migrated offshore. Cross-trained on multiple sub-systems for several Billing Applications. Wrote and designed system specifications, fully supported all testing phases and production support. Led new project work, scoped new projects, determined system impacts. Supervised new development, led resolution plans with team members. Wrote software enhancements for improved efficiencies resulting in significant cost-savings.

Key Skills IT Specialist Advisor, Production Support Specialist, Senior Business Analyst, Senior Programmer Analyst, Technical Project Leader. Primary skills include COBOL, SQL, JCL, TSO/ISPF, VSAM, DB2, File Aid, File Manager, JES, SDSF, Control-M, Endevor. Key Courses and

Training

IBM Data Studio, Linux, Java, Eclipse, Tivoli Workload Scheduler (TWS), Python, Git, GitHub, AGILE, API, Cloud, Use Case Diagrams, Use Case Requirements, Rational Suite including Clearquest, Clearcase, and Reqpro. Operating Systems: OS/390 Mainframe, MVS, z/OS, Linux, Unix, IBM PCs & Compatibles, MS Excel, MS Powerpoint. Computer Languages: SQL, COBOL, TSO/ISPF, JCL, CICS, VSAM, DB2, IMS, File Aid, File Manager, JES, SDSF, NDM, FTP, Control-M, Endevor, Expeditor, Workbench, C++, C; Visual Basic, HTML, JavaScript, VBScript, Panvalet, SAS, CGI, IMS, MS SQL Server, ORACLE.

Education

Qualifications Master of Science in Information Systems New Jersey Institute of Technology, United States of America, 2002 Computer Programming Degree in Computer Science

Chubb Institute of Technology, United States of America, 1995 Bachelor of Arts Degree in Business Administration / Psychology Montclair State University, United States of America, 1990 Languages

English Fluent

Spanish Basic

French Basic

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