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Customer Service Representative

Bartlesville, OK
March 13, 2019

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Elizabeth “Liz” Merciez

**** ******* ***** 636-***-****

Bartlesville, OK 74006

Work Experience

Office Manager September 2017 – Present (Bartlesville, OK) Bartlesville Regional United Way

• Process employee payroll, account payables and weekly reporting

• Assist in fundraising efforts totaling $2.28 million – which supports 13 agencies and 32 programs

• Prepare invoices and manage payments for over 150 sponsors

• Coordinate Day of Caring, a one-day event that provides an opportunity for local businesses and organizations to perform service projects with non-profit agencies across our community

• Manage donor database through analytics and reporting – maintaining data integrity and standards for accurate results

Associate Technical Consultant May 2016 – September 2017 (Bartlesville, OK) Phillips 66 (Larsen & Toubro Infotech)

• Communicated directly with business approval groups, refinery site leads, and project resources on a consistent basis

• Created test cases in ALM (Quality Center) for Process Integration to Process Orchestration migration

• Uploaded security policies and policy exceptions into ServiceNow

• Identified and validated current policy exception owners and supervisors

• Collected and organized data into spreadsheets for project team Acute Care Therapy November 2015 – May 2016 (Springfield, MO) Cox South Hospital

• Worked directly with Physical, Occupational and Speech Therapists to create an easy and stress-free work environment during therapy

Customer Service Representative February 2015 – November 2015 (Springfield, MO) Bass Pro Shops Headquarters

• Managed customer calls and responded to their needs and service inquiries daily

• Improved client satisfaction through resolution of product return/exchanges

• Provided general company information and policies to customers Additional Skills

• Excellent communication skills

• Microsoft Word, Excel, and SharePoint proficient

• Detail-oriented

• Logical problem solver

• Ability to multitask

Volunteer Work

• Agape Mission Volunteer

• Mary Martha's Outreach Volunteer

• Salvation Army Volunteer


Bachelor of Science in Communications Expected Graduation: Fall 2019 Missouri State University (MSU); Springfield, MO

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