Elizabeth “Liz” Merciez
**** ******* ***** 636-***-****
Bartlesville, OK 74006 ac8rs9@r.postjobfree.com
Work Experience
Office Manager September 2017 – Present (Bartlesville, OK) Bartlesville Regional United Way
• Process employee payroll, account payables and weekly reporting
• Assist in fundraising efforts totaling $2.28 million – which supports 13 agencies and 32 programs
• Prepare invoices and manage payments for over 150 sponsors
• Coordinate Day of Caring, a one-day event that provides an opportunity for local businesses and organizations to perform service projects with non-profit agencies across our community
• Manage donor database through analytics and reporting – maintaining data integrity and standards for accurate results
Associate Technical Consultant May 2016 – September 2017 (Bartlesville, OK) Phillips 66 (Larsen & Toubro Infotech)
• Communicated directly with business approval groups, refinery site leads, and project resources on a consistent basis
• Created test cases in ALM (Quality Center) for Process Integration to Process Orchestration migration
• Uploaded security policies and policy exceptions into ServiceNow
• Identified and validated current policy exception owners and supervisors
• Collected and organized data into spreadsheets for project team Acute Care Therapy November 2015 – May 2016 (Springfield, MO) Cox South Hospital
• Worked directly with Physical, Occupational and Speech Therapists to create an easy and stress-free work environment during therapy
Customer Service Representative February 2015 – November 2015 (Springfield, MO) Bass Pro Shops Headquarters
• Managed customer calls and responded to their needs and service inquiries daily
• Improved client satisfaction through resolution of product return/exchanges
• Provided general company information and policies to customers Additional Skills
• Excellent communication skills
• Microsoft Word, Excel, and SharePoint proficient
• Detail-oriented
• Logical problem solver
• Ability to multitask
Volunteer Work
• Agape Mission Volunteer
• Mary Martha's Outreach Volunteer
• Salvation Army Volunteer
Education
Bachelor of Science in Communications Expected Graduation: Fall 2019 Missouri State University (MSU); Springfield, MO