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Manager Customer Service

Location:
Wheaton, IL
Posted:
March 13, 2019

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Resume:

MARIA LUGO

**** ****** ***** *******, ** *****

Cell: 773-***-****

ac8rs4@r.postjobfree.com

Professional Summary

Organized and proficient office manager with in-depth knowledge of products, sales and clientele. Dependable self-starter with 5 years in customer service experience.

Highly motivated to maintain customer satisfaction and contribute to company success. Dedicated team player with a positive, upbeat attitude!

Skill Highlights

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Efficient scheduler

Computer proficiency

Telecommunication skills

Client relations

Adaptive team player

Work Experience

Dr. John Kaminski DDS

Downers Grove, IL

Office Manager

02/2016 to Present

I received recognition for my dedication to the job within three months after I started. I earned my first raise and I continued working diligently to make sure patients’ needs were met. Whether it be organizing the appointment book or processing insurance claims, it was my obligation to keep each patient account accurate and current. I was in charge of managing patient cases with the labs as well as personally with each patient. I communicated with each directly in person, by phone and email. I was responsible for completing the billing cycle and placing supply orders as well. As the office manager, I assigned different tasks to each of our staff members, and at times I chair side assisted the doctor.

JD Installations

Woodridge, IL

Administrative Consultant

08/2014 to 10/2017

I was the first face our new, potential customers met. I worked with each consumer to select the right shades for their home, start up their account and schedule every appointment. I communicated by phone, e-mail, and face to face with customers, installers, designers and the warehouse workers. I would open and close the showroom. Often times, new products would be delivered and it was my responsibility to learn everything about it so I could showcase it at our office. I would set up demonstration sessions with customers, submit order forms, and document billing.

Real Good Juice Co.

Willowbrook, IL

Team Manager

04/2013 to 09/2014

I fulfilled a managerial role within the juice bar where I guided my fellow workers and problem solved daily. I processed store orders and hosted advertising events. I arranged hiring interviews, managed the employee schedule, and communicated closely with my team to ensure we were always on the same page.

NIU-EEP

Naperville, IL

Engineering Mentor

08/2009 to 06/2013

I began the NIU-EEP (Northern Illinois University Enhancing Engineering Pathways) program as an ambitious student guided by mentors. For the next three years, I was a respected mentor conducting my group in engineering projects.

Education

BACHELORS DEGREE IN BUSINESS MARKETING

Benedictine University, Lisle, IL

HIGH SCHOOL DIPLOMA

American School, Lansing, IL



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