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Manager Customer Service

Lakewood, California, United States
March 13, 2019

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Kerry Kaneichi

Lakewood, CA *****


Computer Science Bachelor’s graduate with an interest in systems analysis, mobile web applications, data analysis and cloud computing. Well versed in systems application development and project management


Enterprise Architecture

Cloud Computing

Distributed Application Architecture

Project Management

Mobile Web Application Development

Operations Management

Distributed Database Management

Visualization and Scripting

Database Implementation

Data Analysis

Windows Applications Programming


Web Analytics

Customer Service

Business Intelligence

Microsoft Office

Verbal and Written Communications

Organization and Time Management


Bachelor of Science, Computer Science, November 2018

Rasmussen College, Ocala, FL

GPA 3.97/4.00

Associate of Science, Software Application Development, June 2017

Rasmussen College, Ocala, FL

GPA 3.92/4.00


District Operations Manager, February 2011 – November 2015

Pacific Pulmonary Services, Los Angeles, CA

•Assessed the usefulness of pre-developed application systems and adapted them to meet the needs of the company.

•Defined the goals of the project and devised flow charts and diagrams describing logical operational steps in order to complete the project.

•Interviewed employees, observed job performance and performed tasks to determine what information is processed and how it is processed.

Assistant Manager for Field Operations, November 2008 – September 2010

US Census Bureau, Los Angeles, CA

•Provided assistance with solving computer related problems, such as malfunctions and program problems.

•Reviewed and analyzed cost, quality and progress reports to assure operations are conducted within time/budget allocations and quality standards.

•Passed ongoing security clearances to view and handle sensitive personal data.

Operations Manager, April 1996 – March 2008

PharmWest, Inc., Los Angeles, CA

•Determine what computer software and hardware were needed to set up or alter system.

•Troubleshoot programs and system malfunctions in order to restore them to function normally.

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