Mr. Seve Zavala

First name: Seve

Last name: Zavala

Date of birth: 10/12/1988

Address: Phoenix, United States

Phone number: 480-***-****

Email address: ac8rju@r.postjobfree.com

Web: www.linkedin.com/in/seve-

zavala

Profile

I am an enthusiastic and knowledgeable IT professional looking to utilize my skills as a QA Analyst. I want to apply my technological skills in an environment where they will make a significant impact. I am looking to work at a place with an entrepreneurial atmosphere, where new ideas are welcome and decision-making is required. Analyze test results to ensure existing functionality. Assure ongoing compliance with quality and design requirements. Calculate the project's allowance when project is closed. Analyze data to identify areas for improvement in the quality system. Create and perform test campaign whenever it is necessary to fit in the overall planning. Develop, modify, execute and review software test plans and test cases. Develop, recommend and monitor corrective and preventive actions. Document control in order to ensure that only current documentation will be used.

Work experience

Mobivtiy Holdings

Co.

Phoenix

United States

Quality Assurance Engineer 12/2016 - present

As a Quality Assurance Engineer, I give technical insight on software implementation, quality assurance testing, creating automation testing, and troubleshooting efforts for Mobivity’s 5 different software products. The testing portion of my experience includes manual QA and automation testing using Postman and Selenium, ranging from new features to bug fixes. I also verify issues that escalated from our technical support team, client services, sales, and end users of the product. As a quality assurance engineer, I liaise between our engineering team and other departments and help them better understand our products and processes. This is usually done by creating procedure manuals for our intranet (confluence), one-on-one training with each team member, and creating new documents that help track and explain processes. I also work on special projects and I also play an integral part of sprint planning and execution. AppointmentPlus

Scottsdale

United States

Technical Support Analyst Tier 1 09/2013 – 11/2015 As a Tier 1 Technical Support Analyst, I provided efficient yet friendly troubleshooting and solutions for all tiers of clients, ranging from SMB to MNC accounts. I offered concentrated technical troubleshooting within the software and presented relevant information to our Tier 2 Support. This included reproduction steps, SQL statements, suggestions of multi-departmental assistance, and manual QA testing for known issues.

Projects

The Forager

Phoenix

United States

Technical Admin, Co-Founder 01/2017 – 10/2017

Developed client-side web application.

Developing project's content.

Gathered and led the analysis of product specifications and enhancements, customer feedback, and market testing for the development of products. Tourkidd

www.tourkidd.com

Phoenix

United States

Co-Founder 03/2012 – 10/2016

A Co-Founder and Partner at Tourkidd: an online platform for members of the independent music community, providing musicians with user-generated data, reviews, communication tools, and show booking functionality. My roles included making executive decisions regarding the technology and hand-picking tech processes, ranging from the IT

Projects

infrastructure to the development of the application.

Education

North Canyon High

School

Phoenix

United States

General 09/2003 – 06/2007

Skills

Software and Technologies

Lucid Charts

Mac OSX

Scrum/ Agile

Quality Assurance

Microsoft Windows

Bash

SDLC

JIRA

GAE

Postman REST API

testing

SQL

PostMan

API Testing

Selenium

Sales Force

HTML

CSS

PHP

Fundamental Skills

Troubleshooting

Problem Solving

Analysis and Resolution

of Technical Issues

Leadership

Interpersonal Skills

Work Management

Writing Skills

Verbal Skills

Graphs

Quality Assurance Product

Management

Testing

Hobbies

Wordpress

Scripting

Coffee Snob

Musically Inclined

A

Dog Owner

h

Brazilian Jiu jitsu

Strengths

computer skills Quality Assurance Technical Support Start-ups SaaS Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Professional

Limited

Limited

Limited

Limited

Limited

90 % 60 % 100 %

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