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Employee Relations Administrative Assistant

Wetumpka, AL
March 12, 2019

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Mary Bryant

*** ********* ****

Wetumpka, AL ****3

Phone (HM) 334-***-**** or (Cell) 334-***-****



Minimum of 10+ years of experience as a HR business partner. Well-rounded and demonstrated HR skills, including but not limited to the areas of employee relations, compensation, training and development, staffing and workforce planning. Ability to coach, counsel and influence all levels of management and appropriately balance management and employee needs. Detail-oriented with the ability to maintain composure under pressure and consistently present a professional and positive demeanor.

Work Experience

8/2018-11/2018 Perspecta Montgomery, AL

Work Order Final Approver

Researched and approved pending work orders in the SLII tool.

Worked with all the accounts to go over work order/worker profile issues.

Researched past employment for pending work orders/worker profiles

Support group mailbox by advising our customers on the correct processes and procedures.

Liason with previous helpdesk to assist with approvals.

Review trends to see if there are policy clarifications needed for our customer.

6/2007-8/2018 Perspecta formerly Hewlett Packard Montgomery, AL

Supplier Resource Manager

Responsible for creating orders in the SmartLabor II system for all supplier contingents, exempt and Non-exempt new hires with the Leveraged helpdesks.

Screen resumes, interview candidates and administer appropriate assessments.

Refer qualified candidates through the selection process.

Prepares detailed reports as required.

Administers, coordinates, and complies with all HP business requirements as needed for staffing to suppliers.

Works with multiple supplier agencies to ascertain and negotiate financial bids for new Federal Contracts.

Participates in developing department goals, objectives and systems.

Participates in self-directed personal and professional learning development activities.

Responsible for all security clearance information of 250 agents.

Responds to inquiries regarding policies, procedures and programs.

Handles employee relations counseling and exit interviewing.

Works directly with department managers to assist them in carrying out their employee relations responsibilities.

Provides guidance on new hires, transfers and terminations.

Insures compliance with federal and state regulations concerning contingent employment.

Ability to make recommendations for effective resolve of problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.

Able to pro-actively plan and manage time to achieve balance between being responsive to contingent agent’s problems and moving along HR programs.

Kept headcount of all workers and their status (FT/PT/Temp/Rehire).

Conducts investigations into personnel issues while maintaining confidentiality and integrity.

Communicating with and/or responding to internal cross-functional teams and client for project specification, status, issues or inquiries.

Assisted with implementation of 5 federal contracts.

Performs special duties as required or needed.

3/2003-10/2007 Guardian Credit Union formerly Comala Credit Union Montgomery, AL

Administrative Assistant/Assistant Branch Manager

Interviewed candidates for employment

Performed background and credit checks on job applicants.

Coordinate and maintain 401(k) communication materials, supplies, presentations, and training as appropriate

Lead person on recruiting campaigns for the branches.

Responsible for setting up job fairs for the branches.

Assist Branch Manager with daily duties.

Audit the credit union’s vault as well as the tellers’ drawers.

Assist with the separation of employees.

Trains new Member Service Representatives.

Research unusual issues for credit union members

Counsel members about their credit report.

Maintains accurate records on title information.

6/1997-3/2003 Electronic Data Systems (now HP) Montgomery, AL

Senior Customer Service Representative

Assisted Financial Aid Officers in interpreting the procedures of processing loans for the Direct Loan Program.

Helped Financial Aid Officers in reconciling the school’s cash balance.

Researched unique issues for schools and applicants

Assisted fellow employees in training as well as new employees who were assigned to the team.

Coordinated with the supervisor in disseminating current program information to team members.

Monitored phone calls of representatives for accuracy and validity.

Evaluated peers via Performance Reviews

Put together business proposals for upper management.

Participated on a Community Relations Team for business awareness in the community.


Issue Resolution Data Analysis Customer Acquisition

Detail Oriented Documentation and Reporting Client and Vendor Relations

Presentation Skills Project Management Problem Solving Abilities


Troy State University of Montgomery (7/2019) Montgomery, Al


Active MBI Security Clearance

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