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Sales Representative Customer Service

Location:
Montreal, QC, Canada
Salary:
$25-$30 per hour
Posted:
March 12, 2019

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Resume:

SHAINA ALI

**** ******* ******, ********, *** *J*, Quebec

+1-514-***-**** ac8rhi@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/shaina-ali/ Education:

Master of Software Engineering: May 2017 – April 2019 Concordia University, Montreal, Quebec, Canada

Bachelor of Technology in Computer Science: Aug 2012 – Jun 2016 Shaheed Bhagat Singh College of Engineering and Technology,Ferozepur, Punjab, India Skills:

Programming Languages: Java, Javascript, Python

Database: MySQL, SQLite

CRM platform Knowledge: Salesforce, NetSuite Solutions

Comprehensive knowledge of software development lifecycle

Ability to design, configure and test software

Skilled in usability testing and developing software architecture

Strong documentation and problem-solving skills

Excellent communication and interpersonal skills

Experienced in workflow analysis/design and implementation

Remarkable project management skills

Experience:

Teaching Assistant: Concordia University, Montreal Sept 2018 - Present

Collaborated with 5more TA’s in supervising, invigilating and marking for more than 500 students

Ameliorated upon four of professor notes with thorough proofreads and constructive suggestions

Provided high-quality responses to over 90% of students’ questions on the e-Concordia portal

Co-led Professor’s office hours under his supportive supervision with one-on-one tutoring sessions Chat Customer Support Representative: FusionBPO Services, Montreal May 2018 - Present

Ability to multitask and manage up to three chats at one time it sometimes increases by two

Besides the 80% chatting work 30% call services are also being handled

Dynamic and able to work in a team setting as well as independently

Trained every week by supervisors helps enhancing the interpersonal skills Insurance Sales Representative: VOXDATA, Montreal May 2017 - April 2018

Provided customer service and resolve customer queries

Maintained RBC compliance and quality requirement during calls

Handled approximately 200 to 250 calls per day

Academic Projects:

TweetMiner: Concordia University, Montreal July 2018 – Aug 2018

Reactive website development using the live twitter API

Technologies Used: JAVA 8, Play Framework

Grade Management System: Concordia University, Montreal May 2018 – June 2018

To stimulate CGPA grade system of Concordia university

Technologies Used: Python, Erlang, Clojure and compare the code complexity Extracurricular Activities and Responsible Positions Held :

Senator of Graduate Student Association, Concordia University

Exam Invigilator at Concordia University

Volunteer of Pop-up against Procrastination with Student Success Center, Concordia University

Attended workshop Communicate with Confidence: Public speaking For Everyone, Concordia University

Attended workshop Prepare to Lead: Developing our coaching skills, Concordia University

Attended Workshop Marketing yourself as a Brand, Concordia University Achievements and Certification:

Certificate of Completion as an initial learning program in C#.Net offered by CDAC from 19th May 2014 to 27th June 2014.

Secured second position in Mime Act at the college level.

Completion of SAP Erp essential training course from Udemy

Learning Microsoft Dynamics 365 (CRM) Workflows Mastry course from Udemy. Languages, Interests and Activities:

Competency in English(IELTS 7.5), French- Beginner, INDIAN languages- Hindi, Punjabi, Bengali.

Learning new technologies, competitive coding, Productivity tools, Gadgets, Dancing, Adventure sports.



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