SHAINA ALI
**** ******* ******, ********, *** *J*, Quebec
+1-514-***-**** ac8rhi@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/shaina-ali/ Education:
Master of Software Engineering: May 2017 – April 2019 Concordia University, Montreal, Quebec, Canada
Bachelor of Technology in Computer Science: Aug 2012 – Jun 2016 Shaheed Bhagat Singh College of Engineering and Technology,Ferozepur, Punjab, India Skills:
Programming Languages: Java, Javascript, Python
Database: MySQL, SQLite
CRM platform Knowledge: Salesforce, NetSuite Solutions
Comprehensive knowledge of software development lifecycle
Ability to design, configure and test software
Skilled in usability testing and developing software architecture
Strong documentation and problem-solving skills
Excellent communication and interpersonal skills
Experienced in workflow analysis/design and implementation
Remarkable project management skills
Experience:
Teaching Assistant: Concordia University, Montreal Sept 2018 - Present
Collaborated with 5more TA’s in supervising, invigilating and marking for more than 500 students
Ameliorated upon four of professor notes with thorough proofreads and constructive suggestions
Provided high-quality responses to over 90% of students’ questions on the e-Concordia portal
Co-led Professor’s office hours under his supportive supervision with one-on-one tutoring sessions Chat Customer Support Representative: FusionBPO Services, Montreal May 2018 - Present
Ability to multitask and manage up to three chats at one time it sometimes increases by two
Besides the 80% chatting work 30% call services are also being handled
Dynamic and able to work in a team setting as well as independently
Trained every week by supervisors helps enhancing the interpersonal skills Insurance Sales Representative: VOXDATA, Montreal May 2017 - April 2018
Provided customer service and resolve customer queries
Maintained RBC compliance and quality requirement during calls
Handled approximately 200 to 250 calls per day
Academic Projects:
TweetMiner: Concordia University, Montreal July 2018 – Aug 2018
Reactive website development using the live twitter API
Technologies Used: JAVA 8, Play Framework
Grade Management System: Concordia University, Montreal May 2018 – June 2018
To stimulate CGPA grade system of Concordia university
Technologies Used: Python, Erlang, Clojure and compare the code complexity Extracurricular Activities and Responsible Positions Held :
Senator of Graduate Student Association, Concordia University
Exam Invigilator at Concordia University
Volunteer of Pop-up against Procrastination with Student Success Center, Concordia University
Attended workshop Communicate with Confidence: Public speaking For Everyone, Concordia University
Attended workshop Prepare to Lead: Developing our coaching skills, Concordia University
Attended Workshop Marketing yourself as a Brand, Concordia University Achievements and Certification:
Certificate of Completion as an initial learning program in C#.Net offered by CDAC from 19th May 2014 to 27th June 2014.
Secured second position in Mime Act at the college level.
Completion of SAP Erp essential training course from Udemy
Learning Microsoft Dynamics 365 (CRM) Workflows Mastry course from Udemy. Languages, Interests and Activities:
Competency in English(IELTS 7.5), French- Beginner, INDIAN languages- Hindi, Punjabi, Bengali.
Learning new technologies, competitive coding, Productivity tools, Gadgets, Dancing, Adventure sports.