Technical Writer Lean Six

Luis G. Ayala

u Houston, TX u 713-***-**** u **.*********@*****.*** u https://www.linkedin.com/in/lgayala Skilled Technical Content Developer

Experienced Technical Writer skilled in creating technical content for Aerospace, Finance Technology, IT & Telecom, and Oil & Gas.

̈ Microsoft Office Suite

̈ Copywriting

̈ Scaled Agile Certified

̈ Adobe Technical Communications Suite

̈ Data Mining

̈ LEAN Team Experience

Professional Summary

DISCOVER FINANCIAL-PULSE LEAD COMMUNICATIONS SPECIALISTS 02/2016-PRESENT

u Facilitate the revision of documents by leading cross-functional teams of subject matter experts, such as product development, risk/fraud management, software/API development, law, etc. u Contribute and adhere to internal documentation standards, provide editing and proofreading services to colleagues and promote a culture of technical communications excellence. u Write operational communications such as manuals, technical specifications, and addendums, network bulletins, Release updates and notices; support the development of external operational communications and educational events.

u Contribute to the development and presentation of educational events related to Releases and program document revisions.

u Ensure audit readiness and process excellence through identification, documentation, and implementation of industry and internal best practices.

u Respond to document inquiries and research requests, as needed. u Maintain and update SharePoint document repository. Created workflows for various approval processes. u Adobe Technical Suite such as FrameMaker is the primary tool used for the creation and editing of all documents. u Assists team in the integration to a Scaled Agile environment. Attended Scrum Master traning and developed efficient ways of creating and maintaining user user stories. u Utlize skills in CA Agile (Rally) to create user stories, to assign values, to maintain KanBan, and to create templates for future projects.

AIG SR. TECHNICAL WRITER

06/2014-12/2015

u Created, edited, and maintained technical documentation for current and future goods or services, including user’s manuals, training materials, installation guides, proposals, run books, quick reference guides, and various reports. u Compiled and organized information into both hard copy and electronic versions as required. u Reviewed materials and recommended revisions or changes in scope, format, and content. u Prepared documentation for contract support and proposals. Ensured accuracy and completeness of technical documentation.

u Analyzed requirements of projects to determine types of publications needed. Conducted research and ensure the use of proper technical terminology.

u Organized material and completed writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Maintained records and file of work and revisions. u Interviewed production personnel, subject matter experts, and reviewed journals, reports, and other material to become familiar with product technologies and production methods. u Utilized training in Lean Six Sigma to identify, analyze, and implement process improvements in various cycles of document production in order to improve quality and delivery. Luis G. Ayala

u Houston, TX u 713-***-**** u **.*********@*****.*** u https://www.linkedin.com/in/lgayala u Employed skills in time management to coordinate the flow of data between various departments in order to meet customer time restraints on various projects.

u Coordinated release content and effort based on the services request backlog, pending service request, third party applications.

u Maintained the release schedule for all core services and ensure alignment across key partners and vendors. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. u Measured and monitored progress to ensure application releases are delivered on time and within budget, and expectations.

NATIONAL OILWELL VARCO SR. TECHNICAL WRITER

04/2014-03/2015

u Received assignments from supervisor and maintained an overview of the production schedule to ensure proactive work assignments were achieved.

u Developed Operations and Maintenance manuals for Wireline units (trucks, offshore skids and auxiliary equipment). Compiled and organized information into both hard copy and electronic versions as required. u Observed production, developmental, and experimental activities to determine product operating procedure and descriptive detail.

u Reviewed and compiled up-to-date vendor/manufacturer's trade catalogues, drawings, and other data related to operation, maintenance, and service of equipment produced. u Utilized blueprints, schematics, sketches, drawings, parts list, specifications, mock-ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail into manuals or other informative pieces.

u Maintained records and files of work and revisions. u Extracted, identified, compiled and organize pertinent assemblies for parts identification. u Worked with Manufacturing and Engineering groups on assembly, test, maintenance and operations documents for all manufactured goods and services.

u Maintained documents, including customer drawing files and vendor-supplied documentations (tech papers, ops & maintenance manuals)

u Assisted all other departments with various documentation needs, including creation of new forms, records, drawings, schematics, artwork and procedures.

LASER SHOT SR. TECHNICAL WRITER

012/2012-05/2014

Education

Masters of Security Management – University of Houston – Downtown – Houston, TX Bachelor of Arts - University of Houston – Clear Lake – Houston, TX Associate in Arts - Valencia Community College- Orlando, FL Professional Development

Introduction to Agile

SAFe ScrumMaster

LEAN Six Sigma – Yellow belt

Cisco Certifications

Military

United States Coast Guard Honorable Discharge

Contact this candidate