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Customer Service Web

San Jose, CA
March 12, 2019

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Priyanka Lingeswaran

Cell: 669-***-****


San Jose, California


• Having 2 years of Experience in full life cycle (SDLC) development involving analysis, design, development, deployment, testing, implementation & maintenance of client/server, web-based and multi-tiered software applications.

• Developed web-based enterprise applications using Java, JDBC, HTML, PHP, CSS, MySQL, phpMyAdmin, JavaScript, Bootstrap, Linux, Windows and SQL.

• Experienced in Analyzing, Designing and Implementation of QA testing for Web based and Client/Server applications using manual testing and Automation testing.

• Good knowledge and experience of Selenium IDE, Selenium Webdriver, Selenium Grid, using Core Java for developing automation scripts in Eclipse IDE.

• Experience in creating Test Plans, Test Scripts, Test Scenarios and Test Reports using High Level and Detailed Design

• Experience in DBMS technologies like Oracle, MYSQL, using SQL.

• Good knowledge about REST API and Automation.

• Good working experience in identifying correct GUI elements using various Selenium Locators like ID, name, Link Text, Partial Link Text, XPath, and CSS in creating automation scripts.

• Experience with Cross-Browser and Compatibility Testing to test whether the web applications are working as desired in different browsers and environments.

• Well-developed Interpersonal and Communication skills with excellent Documentation and Presentation skills. Good team player with ability to grasp new concepts quickly and implement them in a productive manner.



Web Programmer Dec 2016 –Jan 2018

College Automation is a process which fully developed for over all website of college, I developed profile for faculty, certificate verification for students, alumnae records, college committee members list, etc..

● Developed and delivered Faculty Profile, Alumni records and Event registration projects by using web technologies with tight timeline.

● Responsible for working on a range of projects, designing appealing websites and also developed back-end.

● Developing and maintaining the front end functionality of websites.

● Participating in discussions with clients to clarify what they want. Designing prototypes websites.

● Creating logos, banners and buttons for websites.Writing cross-browser compliant HTML, CSS & JavaScript.

● Simultaneously managing several databases and reporting tools. Contacting external webmasters to confirm link placements.

● Provide guidance to other team members on web development issues.

● Developing websites that have a consistent feel and look throughout all web properties.

● Providing technical support to end users.

● Identifying and correcting software deficiencies.

● Expertise in IT with exposure in Client Server and Web Development.

● File parsing and storing into SQL Server, phpmyadmin as records.

● Analytics and reports generation into Spreadsheet and via Email.

● Fixed bugs from existing websites and implemented enhancements that significantly improved web functionality and speed.

● Helped end users to solve operating problems.

● Documented software and technical specifications.

● Provided guidance and advice to less experienced staff.

● Worked on multiple projects simultaneously to a high standard.

● Awareness of the Web Development industry, and new technologies. Environment:HTML, CSS,PHP, SQL, MySQL, Javascript,Cpanel. SANTA CLARA CENTRAL LIBRARY Santa Clara, CA

Volunteer March 2018 –Present

● Experience volunteering as Quality Assurance

● Verify and validate the quality of books and check-in to amazon store

● Maintain data sheet for amazon web store

● Helped out in customer services and Book store


● Able to organise own workload effectively and prioritise tasks.

● Can quickly understand business requirements and then translate these into functional requirements.

● Having a passion for customer service & responding quickly to enquiries.

● Can manage multiple projects in a fast-paced, deadline-driven environment.

● Adaptable and able to quickly pick up new techniques. Personal

● Passionate about doing a good job.

● First rate interpersonal and communication skills, able to easily interact with fellow developers and customers alike.

● Comfortable with being the ‘go to’ person in a company.

● Strongly committed to all projects from inception right through to the end.

● Confident, friendly and easy to get along with.

● Currently on Employment Work Authorization (EAD) EDUCATION

● Master of science in Information Technology

Madurai kamarajar university in 2016.

● Bachelor of science in Information Technology

Madurai kamarajar university in 2013.

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