Information Security Technician

Johnathan Try

**** ******* *** *******, ** *****

574-***-**** *********.***@*****.***

Objective

Seeking a position in System Admin/Networking with 5+ years of IT technical experience.

Summary

2012 graduate of IT- Information Systems Security from ITT-Technical Institute; South Bend, Indiana.

I am currently working at Elkhart Products Corporation, in Elkhart Indiana.

I Provides end user supports on various hardware/software issues; Identifies, researches, and resolves technical problems. Respond to request(s) via telephone, email and onsite request(s) for technical support. Document, track and monitors problem to ensure a timely resolution. Assist routers, switches, and servers support.

I also work for USTC/GAP (Union Station Technology Center/Global Access Point), in South Bend Indiana. Providing remote assistances to various clients/customers. My responsibility are to monitor, troubleshoot, and escalate critical event on systems and applications across the entire data center enterprise. Along with maintaining and monitoring power, cooling, floor spaces (suites) and suppression systems on the data center infrastructure(s).

Work Experience

Elkhart Products Corp.

Helpdesk Support January 2013 to present

Responsibilities include:

Hardware/software; installations, configurations, maintenance, upgrades, troubleshoot, and repair(s)

Network configuration, system analyst to 3 sister facilities

OS/AV updates, and backups

Review logs for security breach(es)

Support all Microsoft Office Suites and other transaction-based software.

Providing solutions to application software, operating system, network or hardware issues.

Managed all RFID scanners (fixed/handheld) for all 4 facilities

Maintain network/servers and it supported devices.

Create, resolve ticket(s). Track-it: ticketing system

Cabling and terminations

Union Station Technology Center/GAP (Global Access Point)

NOC Technician I/II August 2014 to present

Responsibilities include:

Manage data suites for multiple clients

Manage data equipment; chillers, UPS, generators and infrastructures

Managed and service clients in accordance with SLA

Create, and resolve tickets: Autotask ticketing system

Create, resolve, or escalate ticket(s) to higher tier technician(s): Autotask: ticketing system

Logicalis

Data Center Technician April 2013 to August 2014

Responsibilities include:

Manage data suites for multiple clients

Manage data equipment; chillers, UPS, generators and infrastructures

Managed and service clients in accordance with SLA

Create, resolve, or escalate ticket(s) to higher tier technician(s): ServiceNow: ticketing system

RDP into clients machines to remediate alarms thresholds of over utilize resources

Education

ITT-Technical Institute

South Bend, Indiana Graduated June 2012

Bachelors of Science in Information Security Systems

ITT-Technical Institute

South Bend, Indiana Graduated September 2010

Associate of Applied Science in Computer Networking Systems

References: Available Upon Request

Contact this candidate