Network Support Technician
Resume:
IVAN ZAREV
***** **** ****** *** *****: 312-***-**** or 480-***-****
Queen Creek, AZ, 85142 Email:*******@*****.***
INFORMATION TECHNOLOGY SPECIALIST
Motivated and highly skilled Cisco and Microsoft Certificate Professional with A.A.S. in Network Administration that is keen on applying academic foundation and practical training in a role offering technical support in a Field or Help Desk environment. Accustomed to providing integral technical support and troubleshooting issues related to hardware and software installation and setup. Extremely adept at providing exceptional customer service support in technical and diverse setting. AREAS OF EXPERTISE
IT & Computer Systems Support
Team Leadership / Motivation
Customer Service
Troubleshooting & Repairs
LAN/WAN Networks
TCP/IP Protocols
Network Security
Network Installations
Coax, Fiber and Ethernet
WiFi and RF Antennas
AC/DC and relay systems
VOIP Intercom Systems
IP CCTV and NVRs
POS and Thermal Printers
Embedded OS(Win/Linux)
Windows Servers
Automation and Access
Control Systems
Proximity Readers
RS232/482/485 and
Wiegand Protocols
EDUCATION AND CERTIFICATIONS
● Harper College, Associate of Applied Science in Network Administration, Palatine, IL-2016
● University of Sofia, Bachelor's degree in Archeology, Sofia, Bulgaria - 2003
● CCNA - Routers and Switches
● CCNA - Security
● CCENT - Collaboration(VOIP)
● CWNA - Certified Wireless Network Administrator
● MCSA 70-740: Installation, Storage and Compute with Windows Server 2016
● Microsoft Technology Associate 98-365: Windows Server Administration
● Microsoft Technology Associate 98-366:Networking Fundamentals
● Microsoft Technology Associate 98-349:Windows® Operating System Fundamentals
● CompTIA Network+
● CompTIA A+
PROFESSIONAL EXPERIENCE
Ivan Zarev
Resume, Page 2
MC MACHINERY SYSTEMS - MITSUBISHI LASER/EDM 2018 - PRESENT NETWORK SUPPORT TECHNICIAN
● Responsible for new installations in North America region for Systech network gateways, machine network setup and production monitoring system(IoT).
● Configuration of network equipment, managing shipments and overseeing the network and machine installations at the site.
● Working remotely with internal and external customers to complete the machine network installations and setup of the MC Machinery’s Monitoring/IoT system.
● Network administration and monitoring of 400+ site; software and hardware troubleshooting for networking equipment and MC Machinery Embedded OS(Windows/Linux). HUB PARKING TECHNOLOGIES 2016 - 2018
INSTALLATION AND SERVICE FIELD ENGINEER
● Designed and planned new installations in the Midwest Region of LAN Networks, Windows Servers, VOIP Systems, Parking/Access Control Systems and POS Equipment.
● Configuration and installation of GrandStream UCM, Elastix(FreePBX/Asterisk) and Commend VOIP intercom and phone(voicemail,IVR)systems.
● IP CCTV and NVR setup and deployment.
● Troubleshooting various issues with Windows Servers, Hyper-V, Network equipment, Access Control/Low Voltage Electric Circuits and POS/Parking Equipment. COMCAST CABLE 2012 – 2016
FIELD TECHNICIAN
● Comcast Business Technician.
● Responsible for escalated troubleshooting for Internet, Telephone(Voip,Analog)and TV.
● ISP Network Practices.
● Mentored and trained junior technician.
STEEL FRAME CONSTRUCTION WORKER 2004 – 2012
SELF-EMPLOYED
● Collaborated with multiple teams on installations of steel frames and shelves in warehouses and supermarkets.
● Build Team Management Skills.
● Successfully read blueprints.
● Use of power tools and lift equipment.
THE NET - SOFIA, BULGARIA 2001 – 2003
IT HELP DESK
● Provided excellent Help Desk services to external customers with issues related to MS Office and Web Browsers.
● General hardware/software troubleshooting of multiple Windows workstations.
● Helped maintained company LAN Network.
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