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Student at GWU

Washington, District of Columbia, United States
March 14, 2019

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Swarchaa Kataria

**** * ****** **, ****, Washington DC 20037 202-***-****


THE GEORGE WASHINGTON UNIVERSITY, SCHOOL OF BUSINESS Washington D.C. Global MBA’expected graduation, May 2020

MS in Information Systems Technology (MSIST), June 2020 PES SCHOOL OF ENGINEERING Bangalore, Karnataka

Bachelor of Engineering, May 2014


Sealand Gear Cape Town, South Africa

GWU Consulting Team Dec 2018 –Present

• Formulating an expansion strategy for distribution through partnerships by formulating a sustainable incentivized performance model based on an extensive analysis of US market opportunities. Our Last Straw (Founding Farmers) Washington D.C.

GWU Consulting Team Nov 2018 –March 2019

• Developing a long-term strategy for OLS to evaluate and institute potential revenue streams to achieve fundraising goals and create an efficient CRM system. Kajri Art Cottage Udaipur, Rajasthan

Business Operations Manager Sep 2017 –July 2018

Managed a team of five to work closely with high stake clients such as The Oberoi to identify and analyze designs and feasibility of Ornamental Interiors products to be installed, resulting in being nominated among 5000 Best Initiatives by Ministry of Micro, Small and Medium Enterprises, (MSME)’2017. Strategized overall product ordering and delivery system, accommodating dynamic design changes and instituting an online platform to enable enhanced client-business interactions, bolstering a 35% increase in number of projects.

Managed budgeting model, team engagement and skill upgrading process by identifying new contemporary areas of art based on market research and project demands, ensuring amplified workforce productivity to meet client needs.

Dell EMC Corporation Bangalore, Karnataka

Service Delivery Analyst Dec 2015 – Aug 2017

Headed L1 team for Bank of America as a point of contact to resolve escalations, drive client meetings, and enhance roster design to assure 24*7 delivery of service, leading to a "Cause for Applause" award for Outstanding Achievement as a SPOC.

Configured backup policies with my team to reduce data load on the storage servers and streamlined existing backups, acquiring the highest-ever backup success rate of 96%. Received maximum individual appreciations from customers for displaying in-depth knowledge augmenting the quality of incidents closed through rigorous analysis and upgrading client feedback ratings from 3.25/5 to 4.47/5 in 5 months.

Global Services Associate Program Ambassador from India to smoothen the professional transitions of graduates through integrated-mentorship and interactive discussions, enabling thorough acquaintance with Dell-EMC Products and extending the events’ reach to influence 150 newly-hired employees. Associate Delivery Specialist Oct 2014 – Nov 2015

Reduced the backup failure by 75% for data corresponding to 15,000 client servers for Bank of America. Strengthened backup Success rate to achieve Service Level Agreement of 92% in 37 backup servers by performing quality assessments on data storage and client operations monthly and won "On the Spot" for Excellent Performance and Customer Service.


Data Visualization Tools (Tableau and Power BI), SQL, Avamar, Data Domain and Symantec NetBackup

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