Customer Service Administrative Assistant

Gael Mbala

ENTRY LEVEL ADMINISTRATIVE PROFESSIONAL

**** * ******* ******, *******, WA 98118 • 206-***-**** • ************@*****.***

EAGER TO LEARN AND HELP AN ORGANIZATION GROW AND SUCCEED

Recent college graduate who takes pride in displaying excellent interpersonal skills and establishing customer relationships swiftly. Possess a strong work ethic and track record of success in delivering tremendous customer service and developing long-lasting relationships based on a foundation of trust, integrity, and outstanding performance. Fluent in English, French, and Portuguese. Able to work both independently and in teams while working in fast-paced environments. ESL Tutor for the past two years.

Organized • Oral/Written Communications • Customer Service • Research • Professional

Problem Solving • Team Player/Collaboration • Strong Work Ethic • Learn Quickly • Creative

Resourceful • Self-Motivated

WORK HISTORY

Nintendo of America – Redmond, WA 12/10/2018– 02/01/2018

ASSOCIATE PRODUCT TESTER Ensured the full functionality and adequateness of products. Also, was in charge of verifying products’ compatibility with standards established by the company.

Kalaria Imports & Exports – Gatineau, Quebec 2/2011 – 8/2014

ADMINISTRATIVE ASSISTANT

Provided friendly and quality customer service. Communicated effectively with staff across several departments. Scheduled meetings, travel arrangements, and appointments for supervisors and managers. Sustained inventory and restocked products accordingly.

Reduced administrative benefit costs by 25% through fee negotiation.

Increased sales by 80%, improved employee performance and customer service/quality in five months by creating a three-month employee leadership training program, bringing three Marketing Specialists onboard to raise sales, and starting a home delivery and customer feedback system.

Took over departmental leadership that outperformed other company departments within two months by cultivating vendor/partner relationships, crafting expense and performance reports, and holding weekly staff meetings.

EDUCATION & TECHNOLOGY PROFICIENCIES

Associate of Sciences and Arts, Tacoma Community College – Tacoma, WA

Microsoft Office • Adobe Acrobat • Java • Cryptocurrency

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