Manager Customer Service
Resume:
***************@*****.***
PERSONAL SUMMARY
I am young motivated woman with two years’ experience working as an Admin Clerk at Ethafeni Mou Clinic. I'm a good team player but can work well individually. I believe my acquired experience and skill set would make me a beneficial asset to your company. I am willing to learn and grow within the company and would like to secure a permanent position as Admin Clerk/Data Capturer, contributing my strong work ethic to the productivity and development of the organisaiton.
PERSONAL DETAILS
Nationality
South African
Date of Birth
07 November 1984
Residential Area
Tembisa, Gauteng
Driver’s License
None
Method of Transport
Public
Marital Status
Single
Dependents
Two (2)
Languages
English
Desired Salary
R 8 000 (negotiable)
Desired Benefits
Pension Fund, Housing Allowance and Medical Aid
Notice Period
Available Immediately
EDUCATION/ADDITIONAL TRAINING
MATRIC
New Millennium College
2003
N3 NATIONAL SENIOR CERTIFICATE IN BUSINESS STUDIES
Ekurhuleni West College
2007
Modules: Office Practice, Small Business Management
DATA CAPTURING CERTIFICATE
Quest Computer Skills Centre
2013
OFFICE ADMINISTRATION DIPLOMA
Quest Computer Skills Centre
2013
Modules: MS Office 2010: MS word (Modules 1&2), Excel (Modules 1&2), PowerPoint – Basics, Typing speed, Typing Accuracy, Windows & File Management, E-Mail and Documentation, MS Outlook, Bits and Bytes, Telephone Skills, Business English, Customer Services, Time Management & Punctuality
SKILLS
TECHNICAL
PROFESSIONAL
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet and Email
Ability to go above and beyond, always doing what is expected of me within my role
Very low absenteeism
Punctual
Team player
Work well individually
Willing to help wherever needed
EXPERIENCE
ADMIN CLERK (INTERN UNDER EKURHULENI) ETHAFENI MOU
October 2015 – October 2017
Filing all patient’s files
Following up with patients
Sending and receiving emails and other correspondence
Answering and making calls
Capturing of files
Receiving and taking of stock
Record keeping
Reason for leaving: Internship contract ended
CALL CENTRE AGENT (TELESALES) MY LIFE DIRECT
July 2015 – January 2016
Calling customers
Assisting customers
Cold calling
Meeting monthly targets
Sales
Reason for leaving: Contract ended
TILL OPERATOR WOOLWORTHS
March 2012 – June 2015
Handling cash
Providing excellent customer service
Reason for leaving: Resigned to study further
REFERENCES
ETHAFENI MOU
Sister Sindy Buthelezi
Operational Manager
WOOLWORTHS
Mavis Manenzhe
Line Manager
MY LIFE DIRECT
Bruce
Team Leader
WOOLWORTHS
Silowane ‘Gerty’ Mokitimi
Food Service Controller
MATSHIDISOGWEBU
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