ALOK SHARMA ac8qlj@r.postjobfree.com

Passport No: P6031960 Mobile No: (91-833*******

Career Objective:

My goal is to get a key level top jobs in Telecom/IT Industries that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Technical / Soft-Skill Trainings:

Good Understanding of 2G, 3G, 4G & IMS Architectures.

Good Knowledge of CCNA IP Networking, LINUX Administration.

Certified Prince2 Foundation & Practitioner in Project management

Certified ITIL®2011 Foundation

ITIL Intermediate in SO Service Operation

LCC Leadership Skills

M-power / MS-Office / Power Point / Excel Trainings

Technical / Management Competencies/skills

Core Equipment Vendors

EWSD, ZTE NGN, Huawei, Ericsson, ZTE CDMA

Testing / I & Commissioning

SIEMENS (EWSD), ERICSSON AXE, ZTE CS+PS NODES (5+)

Core Leader

ZTE CDMA / Siemens / AXE / ZTE NGN / Huawei Switches (6 Years)

Server Management

Window Server 2000/2003, Linux Server

NOC Shift Manager / Leader

MTS (18 M), FLOW CARRIBEAN (24 M), Telenet Belgium (18 M)

Leadership / Team Management /Incident Mgmt

>10 Team, 5 Years

Project Leader / Transformation Leader

2.5 Year

NW Performance/Ticket Tool

MXPD, REMEDY, JIRA, ACUT, USMS, NGPM, SIGOS, SKPI

Protocols

TCP/IP, SS7, ISDN, RTP, SIP, DNS, H.248, ISUP, Diameter

Total Experience: 12+ Years.

Present Experience: Presently working as a Specialist in Ericsson Global India Pvt. Ltd.

on Telenet Belgium Foreign Project since Nov’16 & past worked on Flow

(LIME) Caribbean Project since Nov’14 to Oct’16.

Managing NOC 24X7 environment & Line manage a team of >10 highly skilled NOC engineers. Key Role to handle day to day operational challenges & ensure smooth operations, as per contract agreements & maintain signed OLA, SLA & WLA along with KPIs monthly basis & tracking same.

Managing CS-PS Core Domain Nodes like MSS, MGW, HLR, MME, SGW, PGW, HSS, PCRF.

Excellent Responsibility in day to day operational related works and managing KPIs.

Taking care of 2G, 3G and 4G/LTE access related customer complaints.

Corrective and preventive maintenance and performing daily health check of Network Elements (MME, SGW, PGW, MSS, MGW, HSS).

Taking care of all roaming related issues for In-roamers and Out-Roamers.

Planning & Maintaining the Weekly backups of all CS & Packet core Nodes.

Update and maintain documentation associated with processes and procedures of Network Operations. Ensuring the compliance of process follow strictly in NOC.

Present Reports to Customer and their Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues.

Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.

Incident management (IM) process followed and restored the outage on priority, coordinating with 3rd party / external party to maintain network availability.

Maintaining Ticket SLA (All types Incident / Problem) queues & drive towards closure within SLA.

Daily Discussion with Customer on Opened Critical Cases and major outages.

Weekly discussion with Customer on Backlog Tickets & Business Escalated Cases for regular update n resolution steps.

Strong relationship with Customers, Internal Teams Other vendors.

Hiring and Selecting the right candidate for the required position to manage the operation.

Planning their Competency Development and external certificate to develop their skills and ensure to get ROI as Customer satisfaction.

Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions for ensuring high motivation level of team resources,

Process and Knowledge sharing among the team members for error free delivery.

Fulfilment of various management objectives and initiatives from time to time.

Plan & perform all the shift operational activities and act as escalation point.

Working towards Automation and KPI Improvement Plans and development part.

Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network. Weekly call with Customer on NOC performance & KPIs.

Awareness of MSTOP / ISMS Process / Security Guidelines to team member & ensure in GNOC.

Ensuring BCP Plan to maintain the continuity of Business plan. Guiding team for BCP Process.

ZTE: As a Sr. Specialists Core Network Manager from June 2011 to Nov 2014.

Handled vital Role as NOC Manager in MTS Delhi NOC, ensuring NOC Guidelines and process followed by each one and taking care of Proper Escalation Management, IEC Code of Conduct, Report Management, Shift Management.

Directed, leaded & motivated workforce (12) for accomplishing greater operational task with greater effectiveness / efficiency in project.

Worked on ZXC10 MSS, MGW, USPP (HLR) nodes, HSS, LI, MME, SGW, PGW nodes.

Configuration activities in MME like IMSI configuration, LAC–RAC definition, IMSI-GT creation.

Maintained Routine Database & Configuration Backup of MSC-HLR-MGW-MME-SGW-PGW.

Good Knowledge on IMS Nodes and various interface n protocols b/w nodes.

Hands on Linux Server Management along with Administrative related works and Health check.

Upgrade Management: - Monitoring and controlling of all planned activities of passive/active infrastructure located in core locations like patch up gradation, configuration management, capacity augmentation, version control of all elements etc.

Healthy relationship with Vendors/ 3rd Party and discussing weekly for better synchronization.

Leaded and Developed the team to achieve the Business Objective.

Builder a Strong & great team who works together and increase their efficiency.

Planned and ensuring team members' Competence Development plan by training.

Motivated team to work with high energy, guiding & supporting them time to time.

Provided Technical guidance and Lead to the team as a Great Leader.

Performed Major Activities like SCP Migration, Dynamic Database Utilization, PSR/LUSR Improvement Security Variable Activities in Circle.

Analysis of Traffic & Network Performance KPI Reports on daily basis.

Coordinating with customer for their requirements/feedback & ensuring resolving Issues on priority and managing customer complaint under SLA.

Provided Weekly KPI & Traffic Reports, other Reports or details of Core Network & Other necessary performance Reports to Corporate Team & Customer team as per the requirement.

Monitored & Managed ASR, CCR, SMS Voice PSR & POI Utilization Reports on daily basis.

Creation, modification & Deletion of subscriber profile and services like general services,

Supplementary services, Call Forwarding in ZTE HLR.

TTSL: As a Deputy Manager in GSM & CDMA Switch from Nov 2009 to May 2011.

All Operation works on CDMA Ericsson (AXE 810) & GSM Huawei SS like Routing, Reports, B-No Audit, GT Routing, IMSI Definition, POI Creation, MNP Complaints etc.

All Operation & Maintenance Task on ZTE NGN SS (ZXSS10) & MSG (ZXMSG9000).

Strong Knowledge on NLD Routing on ZTE Switches with DAS Table maintenance & analysis

of failure causes to improve ASR/CCR.

Motivating & Handling Team for efficient work and to achieve targets.

Completed different Audits like IT Security, Backups, Operational, B-Numbers etc.

Troubleshooting of Hardware Related Problems effectively on ZTE / Ericsson Switches.

Following Routing Guidelines and POI creation guidelines as per corporate instruction.

Ensuring Huawei, Ericsson, ZTE CDR’s & System Backup on weekly basis.

Traffic analysis for ASR improvement and E1 Augmentation & De-Augmentation According to

Analysis. Release Cause analysis from Protocol Analyzer.

PRI, BRI, SS7 POI, SIP TG, STP creations on ZTE Soft Switch (C5).

PRI & POI creation on ZTE Soft Switch (C5).

NLD Codes routing & analysis the failure cause.

Nokia Siemens Network: As a Senior Core Engineer from Jan 2008 to Nov 2009.

Providing O&M Support to Siemens EWSD in SSTL Jaipur.

Installation and Commissioning of EWSD Switches & Expansion of the Switches (Power Node).

Support for implementation of Hardware and Software upgrades.

Trouble-shooting of H/W Faults & providing necessary support and guidance to Customer Sites and resolving issue on priority.

Patch Loading & Up gradation activity in Switch.

MGW Installation & Commissioning in Vodafone.

Providing Emergency Support to Private Operators (BTNL, BTSOL, and BSNL).

Ericsson: As a Testing Engineer from March 2007 to Dec 2007.

Working on APG40 Cloning (C/4 & C/2), AXE 810 & MSC- Server Testing.

Testing of AXE 810 nodes with APZ21233C, APZ21240, and APZ21250 CP.

Testing of Ericsson Switches like BSC, MSC, and MSC-Server and making Hardware & Node up

for the Installation.

Cloning & Backup of APG of different Levels like 21233C, 21240, and 21250.

Fault finding and Solving Hardware Problems & APG, CP related issues.

Ericsson hardware Knowledge & Fault Analysis skills.

Testing of Ericsson Switch like CP start-up, RP test, Group test, SNT test, Network synchronization test, CP final & Alarm removal.

Shyam (MTS): As a CDMA Switch Engineer from Feb 2006 to March 2007.

Worked on Siemens EWSD & CDMA Ericsson AXE 810 Switches.

Exposure to Ericsson AXE 810, CDMA, SS7 Technologies.

Complete Hardware Knowledge of AXE 810 & Siemens EWSD V16.

Creation of Trunk Groups, E1’s, signaling links, B-number Analysis, PRI, V5 Interface, Code point, Zone points, Tariffs, Routes to other Exchanges to ensure routing of Calls & managing traffic.

POI liaising and testing with other operators & Handling the network.

Taking Traffic Report, GOS Report, Traffic Analysis Report Daily.

Prioritize rectification & handling of Customer complaints of Routing, Charging, Subscriber feature.

Safe CDR billing backup, GOLDEN BACKUP of Siemens EWSD switch.

Maintenance of all LTG, Trunk Groups & Its Circuits, V5 Interfaces.

Script Creation on Siemens EWSD Wire-line Switch.

Alarm Monitoring, Network Availability which includes monitoring of all Internal and

External alarms of Wire-line Switch and Access network (DLC, ANYMIDIA, AMAS, & Cor-DECT).

Project:

Automatic Room Light Control: This Project based on the infrared ray’s transmission. Up/Down counter count the no. of people inside the room, when no one inside the room light will automatically turned off, when anyone enter in room light will turned on.

Micro-Controller Based Multi-Channel Code Lock System: This Project based on PIC16F84 Micro-controller IC that provides unauthorized access to the electrical devices. Devices will turn on when we will give right password, otherwise sound will buzzer after three wrong passwords.

Educational Qualifications:

Passed 10th Standard under Board of Secondary Education, Ajmer in the year 1997, and securing 70.73 % in aggregate.

Passed 12th Standard in Science Stream under Board of Secondary Education, Ajmer in the year 1999, and securing 60.00 % in aggregate.

Technical Qualifications:

Diploma in Electronics & Communication Engineering from Government Polytechnic College, Ajmer under Board of Technical Education Jodhpur (Rajasthan) in the year 1999-2002 securing 69.20 % in aggregate.

Engineering (B.E.) with Honors in Electronics & Communication from Rajasthan Institute of Engineering & Technology College, Jaipur under Rajasthan University Jaipur in the year 2002-05 securing 74.78 % in aggregate.

MBA with Specialization in Telecom Management from National Institute of Management (NIM) Jaipur in the year 2009 securing 68.4 %.

Key Strength:

Ability to work under time pressure and in a dynamically changing environment.

Excellent verbal and written communication skills and presenting skills.

Problem-analyzing skill with a logical approach and Dynamic Leadership.

Aplomb character, having strong determination and dedication.

Excellent customer service and high customer satisfaction.

Effective decision-making and problem-solving skills.

Able to prioritize and can work well under pressure.

Change and improvement management skills

Negotiation and argumentation skills

Fundamental Leadership Competence

Inventing and innovating experience

Capable of formulating strategies and concepts

Excel in adapting and responding to change

Personal Details

Age & DOB : 35 Yrs & 15 Nov 1983

Marital Status : Married

Sex : Male

Father’s Name : Mr. Gyarsi Lal Sharma

Permanent Addr : Flat No- F2, First Floor, Plot No-26, Saraswati Enclave, Behind Pradhan

Vatika, Gram- Kalyanpura, Sanganer, Mansarovar,

Jaipur (Rajasthan) - 302020

I HEREBY DECLARE THAT ALL THE INFORMATION STATED ABOVE IS TRUE TO THE BEST OF MY KNOWLEDGE.

Date:

Place: Noida ALOK SHARMA

Contact this candidate