Customer Service Administrative Assistant

KASHYAP CHAUDHARI

***, *** *** ***** ***,

TORONTO ON M2J 2T9

kashyapchaudhari07

@gmail.com

KASHYAP_8891 519-***-**** https://www.linkdin.co

m/in/kachaudhari

CAREER FOCUS

As a passionate individual, progressive and experienced Administration Assistant, I want to prove my ability to combine vision, ingenuity, and strong business acumen with strong work ethics which support to bring the team to their best performance with the hard work and discipline, solving customer complaints and create harmonious relation among the team members.

SKILLS

• Experience with Microsoft Office & Google Suite

• Strong aptitudes for numbers

• Prepare financial reports

• Advance Word Processing, Outlook & Spreadsheets

• Routine Clerical & Organizational tasks

• Problem Solving & Critical Thinking

• Process billing adjustments, reconcile account

balances

• Create service blueprints for any organization

• Social Media Marketing through Hootsuite

• Develop and implement Sales strategies

• Ability to Read Guests and handle surprises by

working in customer service field

PROFESSIONAL HISTORY

SEPTEMBER 15, 2008 – AUGUST 31, 2009

ADMINISTRATIVE ASSISTANT – RANGDWAR PRESS, GUJARAT, INDIA

• Providing customer service

• Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices

• Scheduling and coordinating meetings, interviews, events and other similar activities*Sending out and receiving mail and packages

• Sending faxes and emails

• Managing documents and files

• Sending and receiving documents for the company

• Answering the phone

• Assisting in various daily operations

• Operating a range of office machines such as photocopiers and computers

• Greeting guests and visitors

AUGUST 01,2018 – JANUARY 31,2019

NIGHT AUDIT SUPERVISOR/ GUEST SERVICE AGENT – MISSISSAUGA INN & SUITES, MISSISSAUGA, ON

KASHYAP CHAUDHARI

502, 225 VAN HORNE AVE,

TORONTO ON M2J 2T9

kashyapchaudhari07

@gmail.com

KASHYAP_8891 519-***-**** https://www.linkdin.co

m/in/kachaudhari

• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.

• Guest check-in duties including preparation of guest documentation, inputting of guest information, and

• considering needs.

• Addressing complaints, request or suggestion and need to take immediate actions.

• Communicating with General Manager regarding guest complains, create a profile notes on a reservation for other departments using ASI Property Management System.

• Answering internal and external telephone calls with appropriate greeting as well as guest rooms. Transferring outside calls to a guest room after confirming identity of the caller.

• Pre-assigning rooms for upcoming days and fulfilling mobility requests and adjacent rooms for the guests.

• schedule and train all new front desk staff members.

• Cash guests’ checks process all payment types, vouchers, paid-outs, charges, and provide change. JANUARY 05,2018 – JULY 30, 2018

SHIFT SUPERVISOR – MUCHO BURRITO, TORONTO, ON

• Committed to maintaining a sanitary work environment.

• Record logs, update production sheet as food is prepared order food inventories.

• Count money in the cash till and balance Credit Card at the end of the shifts to ensure that amount

• is correct and there is adequate change.

• Supervises team members to ensure primary and secondary duties are completed.

• Reacts immediately to issues requiring attention during the shift. EDUCATIONAL HISTORY

OFFICE ADMINISTRATION (3.65 GPA) – CONESTOGA COLLEGE, KITCHENER, ON GLOBAL HOSPITALITY BUSINESS DEVELOPMENT (3.0 GPA) – SENECA COLLEGE, TORONTO, ON MASTER OF PHYSICS (FIRST CLASS), GUJARAT UNIVERSITY, INDIA BACHELOR OF PHYSICS (FIRST CLASS), GUJARAT UNIVERSITY, INDIA

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