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Customer Service Medical

Etobicoke, ON, Canada
March 10, 2019

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Sharifa Thompson

Personal Info


Wavell Ave, Black Rock, St. Michael, Bridgetown, Barbados. BB12033


+1-246-***-**** or+1-246-***-****







Excellent Listener

Good bedside


Empathetic and






Studied medicine, in Spanish, for 7 years in Cuba English

Native Language


In the process of learning

I am a disciplined, committed and hard-working medical graduate who was immersed in a new culture for 7 years in the country of Cuba, being able to adapt in a short period of time; excelling within this new environment; gaining cultural sensitivity, along with attaining a new language (Spanish) with which can be used to adequately communicate with others of this language base due to the knowledge that was acquire while studying and interacting with individuals during my medical curriculum.

Moreover, I am a competent mediator who is able to communicate, understand and manage different individuals and situations. This quality was developed through experiences gained in hospital and clinical settings that has aided in sharpening my solution oriented skills, allowing me to home my approach to problem solving in various situations.

With these abilities and my eagerness to learn new skills, I am able to immerse in any career which has been set before me and aim to achieve the highest quality of service that can be provided.


2018 – Present Seasonal Full-Time Airport Rep

Grantley Adams International Airport, Christ Church, Barbados

Provide a proactive, customer-friendly approach to providing Meet & Greet Services and Representation services for St. James Travel and Tours & Five Star Fast Track clients

oExhibit excellent customer service skills, obtaining loyal clients to the company.

oUtilize problem solving skills when presented with various client requests.

oImplementation of frequent interpersonnel updates which increased the efficiency of the company.

oImplementation of various interpersonnel bonding activities which also increased the efficiency of daily activities on the job.

oObtain excellent relationships with members of other entities at the Airport which aided in the smooth functioning and increased customer satisfaction of our services.

2017-09 – Internship

2018-06 Camilo Cienfuegos Provincial Hospital

Close examination of patients, analysis of patient's medical history, medication allergies, physical condition and test results to verify necessity for operations or determine proper procedures

Maintaining accurate medical records and document patient case history in detail.

Provide volunteer medical assistance in nearby residential zones

Educate patients on the preventive measures for various infectious diseases: Dengue, Cholera, etc.

Some practical experience with clinical procedures such as LP, Paracentesis, etc.

2017 Translator and Guide at Olympic Association of Barbados

Wildey, St. Michael

Worked as a translator and guide for Argentinian Contingent who were responsible for the installation of the National Hockey Turf

oCoordinated the installation of the turf on behalf of the Argentinian Contingent.

2008 –

2017 Part-time Sales Coordinator at Ace Aquatics

Black Rock, St. Michael

Used my excellent customer service skills to achieve an increase in sales

Made follow ups with customers to ensure that they were satisfied with their purchases, thereby obtaining loyal customers to the establishment.

Liased with the CEO of the company to ensure that products and presentation of these products were of the highest quality possible, thereby increasing customer satisfaction.

2003 – Part-time Assistant at RBTT Bank Barbados Limited

2008 Lower Broad Street, Bridgetown and Hastings Branches

Worked as an assistant in the Loans Department, Debt Collection and DPU during the vacation period.

oLiased with customers on a daily basis and successfully acquired investments from some of the clients in the products offered by the Bank

oCommunicated with team members and offer assistance wherever possible.


2011-08 – Latin American School of Medicine, Cuba

2018-07 M.D. (GPA: 4.61/5)

Havana, Cuba

2007-09 – University of the West Indies, Cave Hill Campus

2011-01 Major in Biochemistry and Physics

Transferred credits to enter Medical School in Cuba

2005-09 – Barbados Community College

2007-07 Graduated with an Associate Degree in Science –

Biology, Chemistry and Mathematics (GPA:3.37/4)

2000-09– Combermere School

2005-06 Graduated with 8 CxCs: Mathematics, Physics, Chemistry, Biology,

English A and B, Geography and Music

Volunteered at Special Olympics in Barbados (2004-2005)

Former Member of Key Club

Former Member of Red Cross

Volunteer Work

2011 - Youth Coordinator for Barbados Summer Camp Program

2014 St. Michael Area

Worked with St. Stephen’s, Eden Lodge and Deacons Primary School Summer Camps.

2007- Hockey


Represented UWI in their A team.


Work for the United Nations under the “Doctors without Borders Program”.



Mr. Jason Carmichael. CEO of Ace Aquatics. Tel: 246-***-**** (work)

Ms. Marcia Oxley. Tutor at Barbados Community College. Tel: 246-***-**** (work)

Mrs. Colleen Jessamy. RBC Marketing. Tel: 246-***-****

Dr. Eduardo Ramos Quincoses. Specialist in Gynecology and Obstetrics. Tel: +53 41 338001

dedicated and hard-working student who aims to be her best and endeavors to learn within the passing time of the rotation (written within reference letter)

Dr. Rosario Seijas Jerónimo. Specialist in Internal Medicine. Professor of the University of Health Science, Sancti Spiritus, Cuba. Tel: +53 41 338001

Ms. Sharifa Thompson possesses all the characteristics that are needed to become a good medical practitioner (written within reference letter)

Dr. Islay Pedro Cabrera Vázquez. Masters in Science and Emergency Health, Specialist in Family Health and General Surgery. Professor of the University of Health Science, Sancti Spiritus, Cuba. Tel: +53 41 338001

She is a very competent and committed worker; who is attentive, nice, independent, skillful at interacting with the patients and enjoys learning new techniques and skills, as well as, demonstrating a level of dedication to her tasks by seeking to understand each case and applying the newly acquired knowledge to future cases with the objective of achieving an accurate diagnosis of the patient (written within reference letter)

Dr. Ernestina Reves Navarro. Specialist in Pediatrics. Professor at the Pediatrics Provincial Hospital, Sancti Spiritus, Cuba. Tel: +53 41 326010

she has also been recognized for her excellent work as a medical student, which can be seen not only in her theoretical work but also in her practical work, allowing her to contribute positively, and with much diversity in opinion and knowledge, towards all of the activities prepared by the Pediatrics Hospital (written within reference letter)

MsC. Dr. Tania L. Hernandez. Specialist in Pediatrics. Academic Vice Director of the University of Health Science, Sancti Spiritus, Cuba. Tel: +53 41 324019

In her medical internship, she has showed relevant clinical skills and cognitive independence in her performance with patients, with excellent opinions from all her professors and corroborated in her results of the final exam. In our opinion, she is professional with great human values and will have a successful career as a doctor (written within reference letter)

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