Administrative Assistant Medical

Luisa E. Martinez 862-***-**** ****************@*****.***

Administrative Assistant

Summary:

Administrative Assistant with 15+ years of experience in administration office duties.

Work Experience:

Capalbo’s Gift Baskets, Clifton, NJ (P/T-Seasonal) 10/2018-12/2018

Call Center Customer Service Representative

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Identified customers’ needs, clarified information, researched every issue and provide solutions or alternatives.

Seized opportunities to upsell products when they arise. Built relationships with customers. Kept records of all conversations in our call center database in a comprehensible way.

Maintained call center database by entering information.

Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.

Kept equipment operational by following established procedures; reporting malfunctions.

Newark Dept. of Health & Community Wellness (WIC Program) Newark, NJ 06/2013-08/2016

WIC Representative

Answered phones, handled participant inquiries/complaints.

Scheduled appointments: Initial & Subsequent Certification, Nutrition Education, Food Package changes.

Data entry of categorical, residential, and income verification into WIC ACCESS.

Pulled client charts for appointments and re-filed after visits.

Issued WIC cards accordingly to eligibility.

Referred participants to the appropriate WIC staff for counseling and other services.

Provided and documented referrals to other health and social services agencies for participants.

Assisted participants with explanation of forms. (R&Os, Proxy Forms, Voter Registration, etc.)

Strictly upheld the confidentiality of records and information regarding WIC Clients, in and out of the office.

Participated in State, Regional, and Local Trainings.

Performed, as needed, Anthropometric, LEAD and Hemoglobin measurements.

Prepared all materials and participated in Community Health Fairs and Farmer’s Markets.

Administrative Assistant

Provided administrative coverage for the Supervisors and Program Coordinator for 5 WIC offices.

Managed daily office operations and maintenance of office equipment. Handled Call Center, assisted clients with questions and concerns and directed all incoming/outgoing calls and scheduled appointments. Handled incoming and outgoing correspondence and distributed employee paychecks.

Calculated and submitted Time Analysis reports for 30+ employees. Filed, faxed, scanned, and e-mailed. Created ad brochures, posters, banners, promoting the WIC programs.

Grant Applications for State Funding, prepared/collected documents needed for State Audit review

Increased meeting efficiency by developing monthly staff meetings agendas; took minutes.

Scheduled and prepared all documentation for travel arrangements. updated old formatted documents.

Processed accounts payable/receivable invoices, typed and formatted Budget Revisions, Inventory Justifications

Collaborated with the Fiscal Department’s Chief Accountant and his Assistant Accountant, submitting requisitions and purchase orders, processing and following up on all vendor accounts; negotiating terms as needed. Promptly, submitted Work Orders for repairs.

Maintained and updated Outreach Plans and Reports prepared all materials and participated in Community Health Fairs, Farmer's Market programs and other activities promoting the WIC program

Father & Son Moving & Storage, Newark, NJ 08/2004-9/2005

Office Assistant/Dispatcher

Greeted clients, completed all documentation for moving or storage of client merchandise.

Answered phones and scheduled appointments.

Over-the-phone estimated costs of moving and storage of client merchandise.

Typed, copied, filed, and faxed all correspondence.

Calculated 1,000+ in Petty Cash funds. Assisted in dispatching drivers to their destinations.

Education:

CAMPUS Education, Jersey City, NJ 10/2017-04/2018

Certified Clinical Administrative Assistant

(Externship)--Columbus L-Tech Specialty Hospital

Took vital signs, I & O of fluids; charted, documented and entered info into the EMR. Assisted in Respiratory Care; cleaning and changing of laryngeal tube, documented levels. Hoyer lifted patients into beds, wheelchairs, exam tables, etc. Collected info about conditions and treatment plans from medical staff. Fed, bathed, and dressed dependent patients; repositioned patients who were bedridden.

Provided and emptied bedpans; restocked rooms with necessary supplies. Answered patient call bells, examined patients for bruises, blood in urine or other injuries/wounds. Cleaned and sanitized patient areas, changed bed sheets and restocked rooms with necessary supplies. Took Extreme precautionary caution with patients with infectious diseases (e.g., C-Diff, TB), utilizing all PPE.

Conduit between patients, nurses and doctors; recorded and communicated issues to medical staff.

Star Career Academy, Newark, NJ 10/201*-**-****

Certified Clinical Administrative Medical Assistant

Certifications: HIPAA/BLS & First Aid *Phlebotomy (NCCT) *Bloodborne Pathogens

Awards: *Diploma Awarded *Academic Excellence *Honor Roll *Critical Thinking Skills *Perfect Attendance

Externship: Renaissance Medical Group, Newark, NJ (Rec'd an excellent evaluation)

Greeted patients upon arrival, identified and verified insurance patient benefits. Checked patients in using EMR/EHR system, copied, scanned and filed all documents. Processed lab orders, referrals, chart release requests. Pulled charts for upcoming appointments, maintained archived patient charts.

Obtained insurance authorizations for specialist appts, mailed consultation, and procedure reports. Prepared exam rooms, took vital signs (P, BP, T, H/W, as well as, Demographics and Medical history)

Performed EKGs, Phlebotomy, Urinalysis, administered injections; per doctor’s orders, assisted in PFTs.

Languages:

• Spanish/English/Some understanding of Portuguese/Basic Sign Language

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