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Customer Service Property Manager

Brandon, FL
March 09, 2019

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**** **** ********* ******, *******, FL ***** 813-***-****

Maria Brimble

Objective Obtain a position in which I am able to utilize and develop my skills towards future growth within the company.

Employment 02/16 – Present PODS AR CSS/Remediation/ Commercial Collections

Answer all billing questions (Tier 3), take payments, refunds, remediation

Receive inbound supervisor only assist calls to de-escalate the situation and handle the situation with one call

Management trainee, assisting others, train new staff

Reconcile Commercial accounts and set up arrangements to help them become current

1,440 delinquent commercial accounts in my portfolio to be reached weekly

Receive bonus monthly for reducing debt

Mandatory 40 calls/day, monthly calls with franchisee to go over aging

Send out late notices and final demands, send accounts to 3rd party collections

Worked Aging in an excel format

01/2008 - Present Araiza Construction & Remodeling, Inc. Owner

Maintain A/R & A/P

Close contact with investors

Scheduling Appointments

Follow up with customers


Accounting as needed, prepare quarterly and annual taxes

Administrative duties

Paint, tile, basic plumbing, tape & float, and complete remodeling skills

5/2003 – 12/2007 MGBrim, Inc. Owner

Assist Sales Staff

Bookkeeping as needed

Cold Calling B2B

Administrative duties

9/1997 – 05/2003 Equity Residential Properties Sr. Property Manager

Manage property – including accounting, internal audits, payroll, A/R, A/P, budgeting, evictions and trainer

Personnel management of 12

Lease apartments


Administrative duties


Possess excellent written, verbal, motivational and organizations skills

20 years Customer Service experience

Microsoft Word, Excel, Outlook and QuickBooks & QBO

Ten Key – 12298 and Typing 72cwpm

Possess a strong work ethic and attention to detail

Work well independently and as a team player

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