**** **** ********* ******, *******, FL ***** 813-***-****
Maria Brimble
ac8qcl@r.postjobfree.com
Objective Obtain a position in which I am able to utilize and develop my skills towards future growth within the company.
Employment 02/16 – Present PODS AR CSS/Remediation/ Commercial Collections
Answer all billing questions (Tier 3), take payments, refunds, remediation
Receive inbound supervisor only assist calls to de-escalate the situation and handle the situation with one call
Management trainee, assisting others, train new staff
Reconcile Commercial accounts and set up arrangements to help them become current
1,440 delinquent commercial accounts in my portfolio to be reached weekly
Receive bonus monthly for reducing debt
Mandatory 40 calls/day, monthly calls with franchisee to go over aging
Send out late notices and final demands, send accounts to 3rd party collections
Worked Aging in an excel format
01/2008 - Present Araiza Construction & Remodeling, Inc. Owner
Maintain A/R & A/P
Close contact with investors
Scheduling Appointments
Follow up with customers
Scheduling
Accounting as needed, prepare quarterly and annual taxes
Administrative duties
Paint, tile, basic plumbing, tape & float, and complete remodeling skills
5/2003 – 12/2007 MGBrim, Inc. Owner
Assist Sales Staff
Bookkeeping as needed
Cold Calling B2B
Administrative duties
9/1997 – 05/2003 Equity Residential Properties Sr. Property Manager
Manage property – including accounting, internal audits, payroll, A/R, A/P, budgeting, evictions and trainer
Personnel management of 12
Lease apartments
Marketing
Administrative duties
Qualifications
Possess excellent written, verbal, motivational and organizations skills
20 years Customer Service experience
Microsoft Word, Excel, Outlook and QuickBooks & QBO
Ten Key – 12298 and Typing 72cwpm
Possess a strong work ethic and attention to detail
Work well independently and as a team player