Executive Administrative Assistant/Office Manager

DEBRA BAPTISTE

North Lauderdale, FL ***** 954-***-**** *********@*******.***

OFFICE MANAGER /EXECUTIVE ASSISTANT/HUMAN RESOURCES GENERALIST Systematic ... Highly Attentive ... Deadline Driven

“Debra has continuously sought new learning opportunities when she sees it would benefit the team and takes initiative to implement new processes and efficiencies.” – Sue Gallagher, Previous Manager ANALYTICAL ADMINISTRATIVE SUPPORT SPECIALIST – Thrive on maintaining order, anticipating business needs and assisting others in completing key tasks and projects; background includes experience in HR, with expertise in helping workforces remain aware of and comply with federal labor laws.

CONTINUOUS IMPROVEMENT STRATEGIST – Drive projects to optimize operations, with specialization in automating processes, creating instructional manuals and embedding new systems or modules. Balance competing priorities and schedules to ensure smooth office operations and project execution.

TEAM-FOCUSED COLLABORATOR – Communicate up to the C-suite, providing business-critical data, resources and tools. Confidently train and orient staff on processes, policies, procedures and technologies, including Microsoft Office Suite and MIS. Office Administration Records Management Scheduling Training & Onboarding Compensation Management Payroll Employee Relations Policy & Procedure Compliance Employee Reviews Event Planning Team Leadership Labor Laws Process Improvement Data Analysis & Reporting Relationship Management Project Management CAREER PROGRESSION

CHILDREN’S SERVICES COUNCIL OF BROWARD COUNTY Lauderhill, FL 2007 – 2019 Independent taxing authority funding nearly 100 programs providing leadership, advocacy and resources for local children. Senior Data Specialist (2017– 2019)

Promoted based on meticulous attention to detail and analytical mindset to maintain company data within Services & Activities Management Information System (SAMIS). Support Council growth and senior management decision making by engaging with SAMIS director to generate program performance reports. Compile demographic reports to ensure proper county-wide support. Evaluate data from CareerSource Summer Youth Employment and Healthy Families programs operating through Broward Health. Manage trend reports for Research, Analysis & Planning (RAP) department.

Onboarded and trained 8 administrative assistants and executive administrators on processes, procedures, tools and technologies, including SharePoint and Remark Office; helped HR execute culture assimilation efforts.

Facilitated transparent, budget-compliant and cost-effective operations by collaborating with Fiscal department to develop detailed annual budget proposal book shared throughout Broward County.

Created new program-specific data book for distribution throughout the county, coordinating with Finance and IT departments to ensure accurate components.

Co-developed annual performance report with Research team, highlighting their results in public-facing document.

Delivered data insights to enable strategic business decision making through maintaining accurate, up-to-date Excel- based information within SAMIS, highlighting trends and areas for improvement.

Supported HR in maximizing employee engagement and morale through orchestrating engaging events as creator and chair of Acts of Kindness Committee.

Data Specialist (2014 – 2017)

Advanced to ensure data integrity and deliver technical assistance, working directly with SAMIS staff and external organizations and agencies. Prepared and managed data and research for analysis. Managed office tasks to free up other administrative professionals. Produced monthly reports by evaluation specialist / research analyst for programs. Displayed discretion when handling highly sensitive data. Interfaced with and supported executives by providing data for presentations.

Identified missing administration points and discrepancies with participants served following fundamental data integrity reviews, communicating feedback to providers and research analysts / evaluation specialists.

Raised provider quality results and performance measures by executing program services monitoring and assessment.

Optimized SAMIS usage through producing manuals for and training providers on Performance Measurement module. Continued

DEBRA BAPTISTE Page 2 of 2

954-***-**** *********@*******.***

CAREER PROGRESSION, CONT’D

Administrative Assistant / Office Administrator (2007 – 2013) Brought in to manage day-to-day office tasks and secretarial support for 10 staff. Scheduled management meetings with clients and business partners. Built relationships and interacted regularly with leadership, including Director of RAP, Chief Program Officer and IT Director. Prepared departmental and agency documents. Produced surveys using Remark and Qualtrics systems to gather external data from agency participants.

Ensured knowledgeable office staff by training administrative assistants on Microsoft Office Suite.

Partnered with IT to develop SharePoint website for Broward County Strategic Plan; trained 8 RAP staff on solution to ensure easy accessibility for their providers.

Presented transparent accounting of finances and general performance for public by visualizing budget requests to Council and crafting annual report. Depicted Council growth via developing and updating Visio charts.

Supported Broward Strategic Plan committees and subcommittees through coordinating schedules and updating reports on trends. Designed logo representing Leadership Committee’s vision and objectives.

Played key role in composing documentation for community events and Board presentations for partners, such as Early Learning Coalition, Funders Forum and Broward Strategic Planning Coalition.

Reinforced management decision making by designing and managing detailed Excel spreadsheets presenting semester, quarterly and semiannual performance measurement data.

Coordinated major events with budgets over $10,000, including Broward County Youth Summit and Earth Day, teaming with Public Affairs and Organizational Development departments. APPLIED CARD SYSTEMS Boca Raton, FL 2002 – 2007

Provider of credit card processing and servicing resources for small and mid-sized financial institutions. Unit Leader (2005 – 2007)

Hired to oversee 25 staff within Bankruptcy department. Administered and converted Access databases into Excel. Synthesized data from multiple internal sources to compose departmental reports highlighting performance results for senior management review and internal auditing. Ensured positive customer experience while handling payments and inquiries. Supported upper management in supervising 15 staff; processed new hires.

Earned reputation as trusted assistant to department VP, executive staff and office manager, demonstrating positive attitude and commitment to quality.

Improved associate workflow through assessing office production, revising procedures and devising new forms.

Minimized inaccuracies and provided management with decision-making tool by devising automated daily stats report.

Elevated employee production time 95% through contributing to high-level projects revamping and implementing changes to department functions; designed 32-page production manual to reduce staff inquiries. Earlier Roles:

APPLIED CARD SYSTEMS Payroll Designee / Attendance Coordinator 2002 – 2007 BERKELEY COLLEGE Office Manager / Administrative Assistant 1994 – 1999 EDUCATION

Bachelor of Business Administration in Human Resource Management, 2018 STRAYER UNIVERSITY Associate of Applied Science in Business Management, 1993 BERKELEY COLLEGE Technical Skills: Microsoft Office 365 (Word, Advanced Excel, PowerPoint, Outlook and Access), SharePoint, Remark Office, Qualtrics, Power BI, Visio

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