Customer Service Manager

RESHMA SRI CHALLA

ac8qaw@r.postjobfree.com Unit#****, 170 Lees Avenue

+1-343-***-**** Ontario, K1S 5G5

CAREER OBJECTIVE

To further my studies to the highest level possible so as to be able to orient, explore, calibrate, advance and exploit my talents in order to work with the most challenging and demanding organization with tougher activities so as to advance, improve and develop my career.

ACADEMIC CREDENTIALS:

Master of Computer Science at University of Ottawa (Ottawa,ON) Pursuing

Bachelor of Technology in Software Engineering Srm University (Chennai,India) CGPA:9.5

STRENGTHS

Self-confidence.

Positive attitude and hardworking.

Good organizational skills.

Excellent interpersonal skills.

Good practical knowledge.

Ability to work in a group with good relations with members.

SKILLS

COMPUTER PROGRAMMING:

Working knowledge and good hands on experience in following languages: C,C++,Java

Developed an Online service Provider Website using HTML, CSS, JavaScript, PHP,XML Expertized knowledge with practical experience in Python

Acquired knowledge and hands on experience in Database on SQL, Oracle

Gained functional experience on the machine learning Algorithms

COMMUNICATION:

Oral Communication:

Presented various papers on Emotion Recognition Using Physiological Signals in national conference on big data, cloud and security (NCBCS'18) held at SRM University, Chennai, India

Hosted multiple events during undergraduate in both Cultural and techno fest

Written Skills:

Prepared project reports, presentations with impressive vocabulary

Published various articles in the SRM University and School magazines

Creativity

Designed a new domain named "Online Domain”, which was one of the twelve domains in the cultural fest. Introducing Online events for the first-time improved participation and involvement of students.

LEADERSHIP:

Worked as an event coordinator in Milan 2015, a National Level Cultural Fest in SRM University

Succeed as an organizer of online domain in Milan 2017, a National Level Cultural Fest in SRM University

Performed as the event coordinator in Aarussh 2014, a National Level Techno Management Fest in SRM University

INDUSTRIAL EXPERIENCE

1.CTECH SOLUTIONS

Hyderabad, June 2016

It was a 15 day internship where I worked in the knowledge management of software department in the organization.

Accomplishments:

•Problem Resolution

•Change Management

2.APEX SOLUTIONS

Hyderabad, June 2017

It was a 15 day internship where I created a website implementing

deduplication in cloud.

Accomplishments:

•Encryption and Decryption

•Deduplication

3.FRANKLIN TEMPLETON INVESTMENTS

Hyderabad, January 2018 till May 2018

Worked as a Data Scientist Intern in Airport Passenger Traffic project. Extracted the flight and passenger information from the websites using web scrapping. Established time series analysis of passengers in various international airports using Time series Models like ARIMA and LSTM.

Accomplishments:

•Jupyter notebook

•Python

•Time series analysis

PROJECTS

1.Online Service Provider

Developed a website that bridges the gap between the NGOs and the public.

Technologies worked on:

HTML, CSS, PHP, JavaScript, My SQL

2.Emotion Monitoring System for the elderly

Patient’s emotion is detected through their ECG signals using Pan Tomkins and Support Vector Machine algorithm.

Technologies worked on:

Python, Jupyter Notebook, Pan Tomkins algorithm, Support Vector Machine algorithm.

3.Airport Passenger Traffic

Time series analysis of passengers in airports using ARIMA and LSTM models.

Extracted the flight and passenger information from the websites using web scrapping. Established time series analysis of passengers in various international airports using Time series Models like ARIMA and LSTM.

Technologies worked on:

Python, Jupyter Notebook, Time Series Analysis, Web Scrapping.

OTHER WORK EXPERIENCE

1.Customer Service Manager Walmart

Ottawa,Oct 2018 - Dec 2018

Learned to handle different kinds of customers and associates.

Coordinated with the associates and assigned schedules.

Gained experience in detecting fraud cases in the retail market.

Developed problem-solving and communication skills while dealing with customers.

Acquired good time and priority management skills by assigning schedules

2.Corrector University of Ottawa

Ottawa,Nov 2018 - Dec 2018

Worked as a corrector for the subject Algorithm, Design and Analysis.

Evaluated the assignments and mid-examinations and evolved discussions with the students, explaining the concepts and clarifying their queries.

Understood practical applications of algorithm analysis

EXTRA-CURRICULAR ACTIVITIES

Worked as an event coordinator in Milan 2015, a National Level Cultural Fest in SRM University

Succeed as an organizer of online domain in Milan 2017, a National Level Cultural Fest in SRM University

Performed as the event coordinator in Aarussh 2014, a National Level Techno Management Fest in SRM University

Led the Software Association in SRM University, coaching students on academic subjects, organizing workshops and seminars.

REFERENCES

1.Venu Kandala

Director, IMDS Franklin Templeton Investments

Ph.No:+1-647-***-****

Email:ac8qaw@r.postjobfree.com

2.Degala Shiva

Lead Data Scientist Franklin Templeton Investments

Ph.No:+91-998*******

Email:ac8qaw@r.postjobfree.com

PERSONAL DATA

Date of Birth: 2nd Sep 1996

Age: 22

Language Known: English, Telugu, Hindi, Tamil, French (basics).

Hobbies: Block Printing, Pencil sketch.

Place: Ottawa

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