Marco A. Cortez
Computer Security and Networking Associate Degree
Microsoft Technology Associate: Windows Operating System Fundamentals
Windows 7- Installing, Working with Disk and Devices, Connecting to a Network, Sharing Resources, Working with Applications, Managing and Monitoring Windows 7 Performance, Working with Workgroups and Domains, Securing Windows 7 and Administering Windows 7
Configure and apply BIOS settings: boot sequence, enabling and disabling devices, Date/time, clock speeds, virtualization support, BIOS security (passwords, drive encryption, lo-jack, TPM) and monitor the BIOS
Basic understanding of TCP/IP, HTTPS, firewalls, network routing and networking protocols, client/server computing, Active Directory and other Windows-based enterprise computing.
Linux Kernel Generic installation Common concerns Hardware Planning Considering Hard drives and CD-ROMs
Wired Networking, Wireless Networking, Network Connection Configuration
Network Services, Security, Management, and Troubleshooting
Network Media and Topologies, OSI model
UNIX/Linux Operating System, basic internal operating system structure, details of UNIX/Linus file system structures, pipes, filters and redirection, scripts, processes, shells, and UNIX/Linux utilities
Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Network (VLAN), Virtual Private Network (VPN).
Install and configure wireless hubs, Routers, Switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of Workstation hardware and software for efficient operation on the network.
Escalate complicated hardware, software, networking issues to Engineering Liaison for resolution assistance when needed
Troubleshoots basic hardware and software issues.
Understand VMware Cluster in order to maintain and manage virtual systems environments.
Install, configure, patch, and troubleshoot operating systems, such as Windows Server 2012, 2008, 2003, Windows XP, 7, 8, and 10.
Supports and maintains user account information including rights, security and systems groups.
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN/WAN connectivity, Operating Systems, and provides end users support for all LAN-based applications
Active directory administration including group policies, user administration, file shares and print queues.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Perform hands-on fixes remotely or in person, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Apply diagnostic utilities to aid in troubleshooting.
Install anti-virus software and ensure virus definitions are up-to-date.
Manage Active Directory and Windows Server 2003/2008.
Manage and troubleshoot access to resources including files and folders.
Ensure Group Policy is functioning, shared drives are mapped, mapped folder security and trusts between Forest (WAN sites) is up.
Provide basic network troubleshooting, VPN troubleshooting, TCP/IP troubleshooting.
Make sure AD Servers are running, including trusts, DNS, DHCP.
Experience with SCCM, and remote administration.
Install or setup computers and software, perform problem resolution and maintain defined IT standards
Test and ensure applications are correctly installed and configured on the computer
Experience with Core Hardware: Servers/Desktops/Laptops, Printers/Plotters, Traditional
ISA/PCI architecture Intel Based Machines, PC BIOS and architecture, Windows
Domains and Active Directories
Install and configure expansion cards
Excellent verbal and written communications skills
Proficiency with Microsoft Office applications, including Word and Excel
Proficient knowledge and understanding of common networking protocols
Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources
Willingness to pursue professional certifications in information security
Writing effective reports
Long Beach City College (2013-2018)
oCOSN-225: Microsoft Windows Client
oCOSS-271: Network Security Fundamentals
oCOSN-5: Computer Technician Hardware Basics
oCOSA-40: Microsoft Office - Advanced
oCOSN-3: Operating System: Software & Hardware
oCOSN-10: Networking Fundamentals
oCOSA-50: Intro to IT Concepts & Applications
oCOSN 230: Microsoft Windows Server
oCS 11: Intro to Computer Science C++
Military- Customer service, strong team player, team leader, presentations
Amazon Fulfillment Center – Fulfill orders, stow, find missing items, delete inventory