Marco A. Cortez

***** ***** **** ******, ********, CA 92345 760-***-****

ac8q5k@r.postjobfree.com

Degree:

Computer Security and Networking Associate Degree

Certifications:

Microsoft Technology Associate: Windows Operating System Fundamentals

Hard Skills:

Windows 7- Installing, Working with Disk and Devices, Connecting to a Network, Sharing Resources, Working with Applications, Managing and Monitoring Windows 7 Performance, Working with Workgroups and Domains, Securing Windows 7 and Administering Windows 7

Configure and apply BIOS settings: boot sequence, enabling and disabling devices, Date/time, clock speeds, virtualization support, BIOS security (passwords, drive encryption, lo-jack, TPM) and monitor the BIOS

Basic understanding of TCP/IP, HTTPS, firewalls, network routing and networking protocols, client/server computing, Active Directory and other Windows-based enterprise computing.

Linux Kernel Generic installation Common concerns Hardware Planning Considering Hard drives and CD-ROMs

Wired Networking, Wireless Networking, Network Connection Configuration

Network Services, Security, Management, and Troubleshooting

Network Media and Topologies, OSI model

UNIX/Linux Operating System, basic internal operating system structure, details of UNIX/Linus file system structures, pipes, filters and redirection, scripts, processes, shells, and UNIX/Linux utilities

Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Network (VLAN), Virtual Private Network (VPN).

Install and configure wireless hubs, Routers, Switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of Workstation hardware and software for efficient operation on the network.

Escalate complicated hardware, software, networking issues to Engineering Liaison for resolution assistance when needed

Troubleshoots basic hardware and software issues.

Understand VMware Cluster in order to maintain and manage virtual systems environments.

Install, configure, patch, and troubleshoot operating systems, such as Windows Server 2012, 2008, 2003, Windows XP, 7, 8, and 10.

Supports and maintains user account information including rights, security and systems groups.

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN/WAN connectivity, Operating Systems, and provides end users support for all LAN-based applications

Active directory administration including group policies, user administration, file shares and print queues.

Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

Perform hands-on fixes remotely or in person, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Apply diagnostic utilities to aid in troubleshooting.

Install anti-virus software and ensure virus definitions are up-to-date.

Manage Active Directory and Windows Server 2003/2008.

Manage and troubleshoot access to resources including files and folders.

Ensure Group Policy is functioning, shared drives are mapped, mapped folder security and trusts between Forest (WAN sites) is up.

Provide basic network troubleshooting, VPN troubleshooting, TCP/IP troubleshooting.

Make sure AD Servers are running, including trusts, DNS, DHCP.

Experience with SCCM, and remote administration.

Scripting: Power Shell, VBscript or JavaScript a plus.

Install or setup computers and software, perform problem resolution and maintain defined IT standards

Test and ensure applications are correctly installed and configured on the computer

Experience with Core Hardware: Servers/Desktops/Laptops, Printers/Plotters, Traditional

ISA/PCI architecture Intel Based Machines, PC BIOS and architecture, Windows

Domains and Active Directories

Install and configure expansion cards

Soft Skills:

Excellent verbal and written communications skills

Proficiency with Microsoft Office applications, including Word and Excel

Proficient knowledge and understanding of common networking protocols

Customer service

Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources

Willingness to pursue professional certifications in information security

Writing effective reports

Education:

Long Beach City College (2013-2018)

oCOSN-225: Microsoft Windows Client

oCOSS-271: Network Security Fundamentals

oCOSN-5: Computer Technician Hardware Basics

oCOSA-40: Microsoft Office - Advanced

oCOSN-3: Operating System: Software & Hardware

oCOSN-10: Networking Fundamentals

oCOSA-50: Intro to IT Concepts & Applications

oCOSN-205: UNIX/Fundamentals

oCOSN 230: Microsoft Windows Server

oCS 11: Intro to Computer Science C++

Work Experience:

Military- Customer service, strong team player, team leader, presentations

Amazon Fulfillment Center – Fulfill orders, stow, find missing items, delete inventory

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