W o o d i e P e r r y email@example.com
OBJECTIVE: Hoping to join a team of I.T. professionals dedicated to providing quality
Support to the user community.
Hardware: iOS, and Android based devices. Dell, HP, Apple laptops and desktops, HP printers
Software: Mac osX, Windows 7-10, Air watch, Mobile Iron, Jabber, Skype for business, Office 365, Outlook for Mac /PC, Cisco AnyConnect, Citrix, Secure Print, VMware, Parallels, VMware, SCCM, Imaging, Virus Removal, Absolute Manage, jamf, Disk Warrior.
•Strong interpersonal and leadership skills; relate well and maintain effective professional relationships with management, co-workers and people from diverse backgrounds. Able to communicate highly technical information in terms easily understood by non-technical personnel.
•Organized with the ability to handle multiple tasks and thrive in high pressure situations.
•Consistently meet or exceed production goals.
• Proven troubleshooting abilities; diagnose and identify networking, hardware peripheral or other computer related problems and implement appropriate solutions.
3-18 to Present Unisys\ OMCPaige
As a member of Paige Site Support team I support multiple agencies on various
Networks in the same building. This includes verifying LAN port is patched into
the correct network based on the IP address received and patching when
necessary. General Office 365 troubleshooting and windows 7-10 local profile
problem resolution. Our team also configures the Cisco desk phones and Voice
Mail using Cisco call manager and unity web interface.
2-17 to 9-17 HCL\ Estee Lauder Companies
As a member of the Field services team I was the primary I.T contact for multiple
brands in a combination of PCs and Macs. Using Service Now I would respond to
tickets regarding outlook 2013 and 2016 connectivity. I would use SCCM or
Absoulte Manage to push software to PCs or Macs.
11-15 to 3-16 Techlink Systems\NBCUniversal
As a member of the client services team I worked on the Airwatch
and secure printing projects. My daily activities were insuring network access to
Mac osX and windows 7 clients. Outlook troubleshooting on PC and Macs adding
users to needed Active Directory groups and general account management. Other
responsibilities are general break fix on PCs and Mac computers iOS and Android
3-14 to 03-15 Odesus\NBCUniversal
As a member of the client services team I worked on the domain migration project.
This included migrating the PC and current user profile to a new domain and
verifying network resources. I also worked on a project to move iOS devices to a
managed mail platform. My daily activities are insuring network access to Mac OS
10x and windows 7 clients, adding users to needed Active Directory groups and
general account management. Other responsibilities are general break fix on PCs
and Mac computers iOS and Android devices.
10-14 to 3-14 HCL\Warner Music Group
Using Remedy ticketing system I respond to tickets in reference to configuring
PCs for new hires. This includes communicating with the hiring manager to
determine what is needed in reference to hardware and software needs. Activating
smart devices and configuring for either Active-sync or BES 10 enterprise. If
needed I create the account or reset BES passwords. Other responsibilities are
User account administration in Active directory administration in a windows 7
1-13 to 8-13 EMI\Capitol Records\HP Hollywood Ca
Working with the onsite I.T. staff we converted all blackberries and iPhones
to the UMG BES and or VPN tokens and RSA apps. Imaged and configured
PC’s and Macs for Capitol employees to UMGs standards. I also would
rotate back to the Santa Monica desktop team as needed.
1-12 to 12-12 Interscope Records \HP Business Services Santa Monica CA
As Technical project lead my responsibilities included verifying current programs
were compatible with Mac OS 10.7.2 / Windows 7 64bit if not work with the I.T
director on the current version of the needed program or test alternatives. I also
was part of daily conference calls when major issues arose and verified
resolution of said issues. If needed other groups would get involved and we would
the issue as a team. Lastly I would process end of life equipment for disposal
1-07 to 1-12 Universal Music Group \HP Business Services Santa Monica, CA
Using Remedy ticketing system I handled cases involving Blackberry
IPhone, IPad, Apple computers, HP computers and printers. Issues would
include contacts not syncing on Blackberry, Entourage not receiving e-mail, PC
virus removal or VPN connection problems. We also configured PCs and Macs
for deployment. I also was the administrator of a web based telephone