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Active Directory Manager

Los Angeles, CA
March 12, 2019

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W o o d i e P e r r y

**** * **** *** *** Ángeles, California 90018 310-***-****

OBJECTIVE: Hoping to join a team of I.T. professionals dedicated to providing quality

Support to the user community.

Hardware: iOS, and Android based devices. Dell, HP, Apple laptops and desktops, HP printers

Software: Mac osX, Windows 7-10, Air watch, Mobile Iron, Jabber, Skype for business, Office 365, Outlook for Mac /PC, Cisco AnyConnect, Citrix, Secure Print, VMware, Parallels, VMware, SCCM, Imaging, Virus Removal, Absolute Manage, jamf, Disk Warrior.

•Strong interpersonal and leadership skills; relate well and maintain effective professional relationships with management, co-workers and people from diverse backgrounds. Able to communicate highly technical information in terms easily understood by non-technical personnel.

•Organized with the ability to handle multiple tasks and thrive in high pressure situations.

•Consistently meet or exceed production goals.

• Proven troubleshooting abilities; diagnose and identify networking, hardware peripheral or other computer related problems and implement appropriate solutions.


3-18 to Present Unisys\ OMCPaige

As a member of Paige Site Support team I support multiple agencies on various

Networks in the same building. This includes verifying LAN port is patched into

the correct network based on the IP address received and patching when

necessary. General Office 365 troubleshooting and windows 7-10 local profile

problem resolution. Our team also configures the Cisco desk phones and Voice

Mail using Cisco call manager and unity web interface.

2-17 to 9-17 HCL\ Estee Lauder Companies

As a member of the Field services team I was the primary I.T contact for multiple

brands in a combination of PCs and Macs. Using Service Now I would respond to

tickets regarding outlook 2013 and 2016 connectivity. I would use SCCM or

Absoulte Manage to push software to PCs or Macs.

11-15 to 3-16 Techlink Systems\NBCUniversal

As a member of the client services team I worked on the Airwatch

and secure printing projects. My daily activities were insuring network access to

Mac osX and windows 7 clients. Outlook troubleshooting on PC and Macs adding

users to needed Active Directory groups and general account management. Other

responsibilities are general break fix on PCs and Mac computers iOS and Android


3-14 to 03-15 Odesus\NBCUniversal

As a member of the client services team I worked on the domain migration project.

This included migrating the PC and current user profile to a new domain and

verifying network resources. I also worked on a project to move iOS devices to a

managed mail platform. My daily activities are insuring network access to Mac OS

10x and windows 7 clients, adding users to needed Active Directory groups and

general account management. Other responsibilities are general break fix on PCs

and Mac computers iOS and Android devices.

10-14 to 3-14 HCL\Warner Music Group

Using Remedy ticketing system I respond to tickets in reference to configuring

PCs for new hires. This includes communicating with the hiring manager to

determine what is needed in reference to hardware and software needs. Activating

smart devices and configuring for either Active-sync or BES 10 enterprise. If

needed I create the account or reset BES passwords. Other responsibilities are

User account administration in Active directory administration in a windows 7

32bit environment

1-13 to 8-13 EMI\Capitol Records\HP Hollywood Ca

Working with the onsite I.T. staff we converted all blackberries and iPhones

to the UMG BES and or VPN tokens and RSA apps. Imaged and configured

PC’s and Macs for Capitol employees to UMGs standards. I also would

rotate back to the Santa Monica desktop team as needed.

1-12 to 12-12 Interscope Records \HP Business Services Santa Monica CA

As Technical project lead my responsibilities included verifying current programs

were compatible with Mac OS 10.7.2 / Windows 7 64bit if not work with the I.T

director on the current version of the needed program or test alternatives. I also

was part of daily conference calls when major issues arose and verified

resolution of said issues. If needed other groups would get involved and we would

the issue as a team. Lastly I would process end of life equipment for disposal

1-07 to 1-12 Universal Music Group \HP Business Services Santa Monica, CA

Using Remedy ticketing system I handled cases involving Blackberry

IPhone, IPad, Apple computers, HP computers and printers. Issues would

include contacts not syncing on Blackberry, Entourage not receiving e-mail, PC

virus removal or VPN connection problems. We also configured PCs and Macs

for deployment. I also was the administrator of a web based telephone

messaging application

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