Pharmacy Technician Customer Service
Resume:
Sarah H Hunley **** Danny
Kaye Dr. APT#***
San Antonio, TX 78240
*****.******@*****.***
Summary
●Pharmacy Technician Certification Board - certified pharmacy technician with a high level of motivation to launch career.
●Training includes 5 months as a pharmacy technician trainee and 3 years as a CPhT.
●Taught from well-respected and well educated pharmacist and pharmacy technicians.
●Work background also includes experience as a cashier, customer service associate and Over the Counter Pharmacy Sales Associate.
Professional work experience
Platinum Business (Lackland Air Force base): 07/2018-present
Perform pharmaceutical dispensing duties including filling new outpatient prescriptions, refilling prescriptions, and entering orders into databases.
Perform information consultation duties including supporting new and refill prescriptions, supporting patient requests, supporting physician’s requests, monitoring for drug interactions, and reporting adverse drug reactions.
Perform quality improvement duties including performing drug storage inspection, reviewing expired supplies, and producing error and workload reports and documentation.
Perform supply process duties including placing new orders, stocking/restocking shelves, inventory maintenance, producing not in stock reports.
Health Dialog
Medication Management Coordinator 04/2018 -07/2018
Performed telephonic inbound or outbound calls using scripted communication prompts to reach, inform, engage, and/or reconcile medication related activities telephonically to meet performance standards and program goals.
Completed all documentation related to performing medication management call activities accurately to ensure compliance with company standards and program requirements.
Addressed customer questions, concerns and barriers to medication management/use and partner with internal resources when appropriate to provide further customer support and satisfaction.
Met the performance goals established for the position in the areas of productivity, quality and customer satisfaction to support business goals.
Established and maintained collaborative relationships across team and departments in support of achieving customer and business goals.
Participated in required department operational meetings and training sessions as necessary for business updates and operational process improvement.
Function as a resource and mentor to Customer Service Representatives and other new department associates.
Provided administrative support as needed and participate in back-up, special projects and/or cross-training as assigned.
CVS Caremark/Health - Pharmacy Technician
Rx Entry Technician 10/2015- 03/2018
●Skilled in RxEntry and Diabetic queue.
●Utilized and sharpened my accuracy and efficiency in reading and interpreting prescriptions, and strengthen my data entry skills, which will have a positive impact on the pharmacy workflow.
●Responsible for resolving and entering incomplete prescriptions after clarification is obtained.
●SSI Project 06/2017-11/2017
●Made outbound calls to Medical Doctors Office’s in a timely manner.
●Discussed whether or not the prescriber’s office received the information we fax to their offices and if they are going to bulk-up the patient’s medication to a 90 day supply.
●Seized the opportunity to upsell a 90 day supply.
●Collaborated with the SSI team on distribution of work.
●Used People Safe Application to research claims at the patient’s retail pharmacy.
Medicaid Prior Authorization Specialist 03/2015 – 10/2015
●Received in-coming and made outbound Calls from members, providers, Pharmacies.
●Provided professional phone assistance to all callers through the criteria based prior authorization process.
●Maintained complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
●Analyzed clinical algorithms and provide decisions regarding PA Requests.
●Provide ongoing education on the PA Program to healthcare providers and internal partners.
●Delivered the highest quality customer service to healthcare providers and internal providers in a high paced dedicated PA program.
●Used People Safe and AS400 Applications to process prescription claims Medical Doctor’s Office’s.
Walmart Super Center
Pharmacy Technician 11/2014-10/2015
●Swiftly and correctly calculated dosages, dispense medications, prepared prescription labels and filled prescriptions for approval by the pharmacist.
●Used the pharmacy proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
●Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety / wellness and build customer loyalty.
Certifications
● Certified pharmacy technician, Pharmacy Technician Certification Board, 11/2014- present.
● Texas Pharmacy Technician License, Texas State Board of Pharmacy, 12/2014-present.
Education
●Samuel Clemens high school – High School Diploma. 2007-2011
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