Desktop Support Manager
Resume:
John Vico
Murrieta, CA. *****
********@*****.***
Work Experience
Co-Owner Working partner
*/**** – 12/2018 Bachelor One Bar and Grille, Keego Harbor, MI
Owner/Operator of neighborhood bar and grille
Train, lead, and support FOH and BOH staff
Adhere to strict food and health safety standards
Create and maintain inventory, and P&L systems
Field Technician/ Desktop Support
06/2010 – 3/2015 CSC/ General Dynamics, Sterling Heights, MI
Image and deploy new PC’s
Data back up, restore, and create new user profiles
Adhere to DOD standards
Maintain software and hardware
Desktop Support/ Office Manager
4/2004 - 5/2010 Aureus Holdings, Walled Lake, MI
Manage and maintain computers and networks
Maintain and follow up on current and future business relationships
Provide logistical support for transportation division to ensure timely and cost
effective means of delivery
Research and develop new sales leads
Restaurant Manager
8/2003 - 4/2004 Max and Erma's, Sterling Heights, MI
Provide necessary management functions to ensure a positive working
environment and superior guest satisfaction.
Participate in all the workings of the operations such as advertising, public
relations and marketing.
Accustomed with necessary recruitment, interviewing, hiring, and training of
employees.
Take physical inventory of food, beverage, and necessary restaurant equipment.
Carried out with various administrative duties not limited to but including server
cash outs, daily cash reports, and scheduling.
Restaurant manager
1/2000 - 8/2003 Shores Inn, St. Clair Shores, MI
Managed front and back of house to ensure proper food quality and guest
satisfaction
Physical inventory of all bar products; liquor, beer, wine, glassware, and
equipment
Work with vendors and other media outlets for promotional engagements
Administrative duties such as daily cash reports, server/bar cash outs
Scheduling of employees, interviewing, training new employees
Education
Computer Networking Center, Farmington Hills, MI.
Baker College, Clinton Twp., Michigan
Some College Coursework Completed
Skills
Skill Name Skill Level Last Used/Experience
SERVSAFE Certified Intermediate Currently used/5
T.I.P.S. Certified Intermediate Currently used/5
CompTia A+ Certified, By April of 2010 will have Linux+, Network+, Security+, MCP,
CCNA, also will be working toward MCSE
Languages
Italian (Conversational - Limited)
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