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Active Directory Customer Service

Tampa, Florida, United States
March 11, 2019

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Former SASMO (Sustainment Automation Support Management Officer) for the Florida Army National Guard. The SASMO provides customer assistance for the Army's STAMIS systems, including software, hardware and technical support. I also played an essential role in distributing new STAMIS equipment to the field. I also maintain over several million dollars worth of equipment. Well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems.

Expert Systems Administrator with broad knowledge of database analysis and management in a DOD environment. Seeking to put extensive electronic and digital troubleshooting skills to use in a dynamic IT team.

SOFTWARE: Windows 2000, XP Pro, Windows 7 Enterprise, Windows Server 2000, 2003 Enterprise, Microsoft Office 97, 2000, 2003, 2007, 2010, MS Active Directory, Norton Anti-Virus, Symantec Anti-virus, Adobe, McAfee Anti-virus, Remote Desktop, TIGR, NIPR, SIPR, CX, Remedy, Business Objects HARDWARE: Desktops, Laptops, Servers, Handhelds Switches, Routers, Printers, Scanners, Digital Senders, Monitors CD/DVD Drives, Memory Chips, IDE/SCSI/SATA Hard Drives, Ethernet, Processors Customer Service

Desktop and laptop repair

Remote access support

Physical Security

Combat Operations

Overseas Experience

IT security best practices

Large computer networks

Active Directory

Network setup and repair

Certificate in Computer Operations

Quality Assurance Safety





US Army 25B

Global Broadcast


CompTia Security+ Certified

Systems Upgrade/Migration

VSAT IT Procurement/Infrastructure

Network and Systems Security

Gates Account Creation

Microsoft Technology Associate

Information Technology Specialist, 07/2009 to 2017 US Army/National Guard

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Restored data, operating systems, files, documents and drivers Traveled up to 300 miles to meet customers on location to handle hardware and software issues. Reviewed logs for all networking devices for unresolved abnormalities and problems. Oversaw the daily performance of computer systems. Followed internal procedures for change management, incident management and escalation. SYSTEMS ADMINISTRATOR, 2017-2018

AECOM– BAF, Afghanistan

Provided base level IT support to non-technical personnel within the business. Manage 1800+ users through active directory keeping accounts & certificates current. Activated accounts for clients interested in new services & access to share drives. Researched, troubleshot and resolved complex problems independently. Installed software, modified and repaired hardware and resolved technical issues. Resolved customer issues in a clear, courteous and straightforward manner. High School Diploma: 2008

H.B. Plant High - Tampa

Certification : Informaton Technology Specialist, 2010 US Army Signal Center - Ft Gordon

Comptia Security+ Certified




Certification : Military Broadcasting Equipment, 2016 Global Broadcast System -

Certification : Microsoft 98-367, 2017

Security Fundamentals MS0616644008 - Orlando

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