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Manager Customer Service

Location:
Baltimore, Maryland, United States
Posted:
March 11, 2019

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Resume:

ANISA RILEY

**** ********** ** *** *********, MD, 21207 910-***-**** ac8q0a@r.postjobfree.com

WORK EXPERIENCE

BUFFALO WILD WINGS, OWINGS MILLS, MD

Marketing Manager, Aug 2016 – Present

Establish standards for personnel performance and customer service. Listen to and resolve customer complaints regarding services, products, or personnel. Hire, train, and evaluate personnel.

Plan and prepare work schedules, and assign employees to specific duties. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

LOGANS ROADHOUSE, JACKSONVILLE, NC

Server,Bartender, key Manager, Aug 2008 – Jul 2016 Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Manager on duty, Supervisor the wait staff and kitchen, ensure guest where ok, Run food to tables, Handles complaints of any kind, My duties included closing the store along with night time paper work. Sending sales and labor reports, monitoring labor for the whole restaurant EDUCATION

COASTAL CAROLINA COMMUNITY COLLEGE

JACKSONVILLE, NC

A.A. Business Administration (May 2014)

ADDITIONAL SKILLS

The ability to multitask in fast paced environments Works well under pressure

People person, good at conflict resolution



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