Information Systems Technician

RODNEY JOHNSON

Address: *** *. ****** ****** **. Killeen TX

Phone Number:254-***-****

Email: **********@*******.***

OBJECTIVE

Hardworking System Administrator looking to perfect his craft and to excel in the company. Goals are to provide the best Customer Service to others as an employee, maintain and watch over Information Systems as required. Explore and continue my education as an IT specialist.

SKILLS & ABILITIES

Skilled in VMware, HBSS, Networker, and Microsoft Essentials. Great Helpdesk Technician and Supervisor. Can provide troubleshooting techniques for fellow employees. A+, Net+, and Security+ Certified and currently working on Linux+ while in school.

EXPERIENCE

02/13/13 – 02/4/14

CSR, Pizza Hut

·Customer Service Representative

03/4/14-03/05/18

Information Systems Technician, U.S. Navy

·Four years’ experience as a Network Administrator. Helpdesk Technician/Supervisor qualified. Domain/Network Administrator qualified. ISWO/Canes Administrator Qualified.

·Experienced in ordering repair parts for Information Systems. Maintained a Top-Secret Security Clearance, IA Level II. Completion of 3,000 trouble calls, provided maintenance for over 30 servers. USS Ramage’s Primary Network Administrator.

EDUCATION

05/5/14-09/4/14

09/1/15-10/4/15

07/11/18-

03/23/19

Microsoft Essentials, CCNA 1 and 2, HBSS, and A+ training. Pensacola, Florida, IT A-School

CANES School. Dam Neck, Virginia

Cybertex Institute of Technology.

COMMUNICATION

Knows how to speak to others without getting frustrated. Able to guide and provide support to end users. Easy going and works well with others. Easy to train and absorbs knowledge.

LEADERSHIP

Left the Navy as a Petty Officer Second Class. Taught and guided junior personnel in their endeavors to become better technicians. Qualified seven sailors in the Domain Administrator Qualification. As an Information System Watch Officer, I trained and briefed senior personnel on Network anomalies and resolutions. Believes in leading from the front.

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