Ban (Tom) Chong

***** ******, ******* *****, ** *2692

Cell phone: 949-***-****

ac8pyq@r.postjobfree.com

Work Experience:

PIRCH, Lead Sr. Helpdesk/Desktop Support Specialist 12/2017 – current

Investigate & resolving trouble tickets quickly & efficiently providing root cause analysis as require.

Servicing, testing, troubleshooting, installation of hardware & software programs for Onsite/Offsite

Remote Access & Network management administration.

Project Management in handling vendor procurement for IT infrastructure & cellphone accounts.

Supporting all mobile devices( iPhone, iPad, Android phone, Microsoft Surface), printers &copiers.

BMC Systems, Sr. IT Support Specialist 5/2006 – 12/2017

Support companies with technical issues, including viruses & securities

Networking, troubleshooting, installation, & configuration of PC/software/hardware

Proficient w/Microsoft Windows 7 & 10

Window 2003 & 2008 Server - administration & configuration of Active Directory.

Vendor support & collaboration; software & application management, performance

monitoring, and resolving wide range of system related help desk issues including

incident and escalations management.

Experience in managing projects from conception to delivery. Responsible for the interface with clients, advice, and recommendations for all phases of the project, troubleshooting work flow issues,

and advising on appropriate actions to meet client’s expectations.

HRG, System Administrator/ Support Specialist 9/1997 –11/ 2009

Monitors system performances, diagnoses system issues, and performs

emergency & schedule maintenance to maximize system availability& reliability.

Managing Cisco routers & switches, firewall, VOIP telephony system.

Remote Access & network management; Administering.

Administering & configuration of Active Directory.

Responsible for planning, executing, and evaluating projects according to deadlines and budgets.

Education:

UCI Continuing Education, Android Mobile Application Development 2015 – 2016

Certificate program in Android Mobile Application Development

Advanced Mobile Application Design & development

Application development for Android devices

Programming languages: Java, Java Script, JQuery

“C” languages: C, C++, C#

MySQL, CSS, Android SDK, Debugging tools

CEI, Microsoft Certified Network Engineering program 2000 - 2002

MCSE, A+ Certification, & Mobile App Development

UCI, Bachelor of Science in Biology & Psychology 1989 - 1994

Disciplinary in Biology/Premed and general psychology

Networking Experience: managing/monitoring the network, routing protocols, switch protocols, TCP/IP, HTML, Ethernet, LAN/WAN, DNS, Cisco Routers, and Server 2008.