Product Manager

*IT Management * Product Management *Operations Management

Accomplished Leader and Catalyst distinguished with strong IT Services background, strategic application of emerging technologies and operational leadership. Excels in dynamic, demanding environments while remaining pragmatic and focused. CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

NCR CORPORATION (March 2002 – Oct 2018):

SR. PRODUCT MANAGER (Oct 2015 to Oct 2018)

Lead Financial Services products for North America with annual revenue of $19.5M Key Achievements:

Championed business solutions for customer stakeholders while exploring and assessing value-add options and competitive landscape

Worked with Sales, Account Management and Professional Services teams to execute market strategy and updated pricing, positioning, Cyber Security, messaging for the product

Implemented lean principles in product deployment saving $1.5M year over year and established a culture of continuous improvements to achieve business operational excellence

Key responsibility included creation and managing of product roadmap for Americas, participation in roadshows and presentations to Partners, Financial Institution Leaders

Multiple customer recognitions on being a trusted partner to the customer in solving problems with innovative solutions and superior customer satisfaction SR IT MANAGER & AMERICAS SOFTWARE SUPPORT SERVICES (March 2005 to Oct 2015): Manage delivery of multiple key strategic business initiatives with budgets $.50M - $3M. Adopt best practices in IT Service management and development methodology to foster improved quality of services, deliverables, and content

Key Achievements:

Implemented iterative software development processes. Managed architectural design, scope, change control, resource, budget and delivery of the SW DAVID RAJ, MBA

Atlanta, GA Email: ********@*******.*** Phone #: 937-***-**** IT Management – Innovation,

Delivery, Support

Product Management Operations Management

Lean Six Sigma (Green Belt)

Budget Forecasting -

Management

Contract, Statement of Work -

Management

Account-Relationship

Management

Global Team - Resource

Management

Risk – Security Compliance

Management

Built a high-performing, software development team reporting to me with responsibilities of Performance Management and supporting career path

Helped stand up off-shore team; planned & trained resources by engaging them on many initiatives to ensure successful transition and a collaborative model to maximize ROI.

Functioned as Technical Lead/ Delivery Manager for client-specific engagements with Financial Institutions

Engaged in software support services – such as, production support of released software: plan

& manage maintenance/ repair releases.

Recipient of APEX Award in recognition of excellent work and contributions to achieve organizations’ strategy

MM TECH:

IT CONSULTANT - NCR (March 2002 – 2005)

Joined as a consultant on special projects and grew to the role of a technical team lead for Financial Service component architecture and design in APTRA Edge Product

Engaged in continuous enhancement of the ATM Software suite like BNA (Bunch Note Acceptor), Check Deposit, etc. Worked extensively in adding new functionalities/ features to the existing Business logic. Mentored and trained new developers

Engaged in multiple special innovation assignments for CEO in developing prototypes for Demos with Executive Leadership for FIs

SR SOFTWARE ENGINEER CONSULTANT - REYNOLDS & REYNOLDS (March 2000 – Feb 2002):

Engaged in all aspects of Software Development Life Cycle of Automobile software application

(E2) - a web-based application

Software Environment: ASP, HTML, DHTML, XML, JavaScript, VBScript, VB 6.0, Microsoft Transaction Server, SQL Server 7.0, Seagate Crystal Report 7.0 in modifying Reports SR. SOFTWARE ENGINEER - INTERNATIONAL DATA GROUP, INC. (OCT 1999 TO MARCH 2000):

Involved in analysis, designing, developing, testing and implementation of Online Shopping Catalog

Software Environment: ASP, HTML, DHTML, Java Script, VB Script and VB 6.0 and SQL Server SOFTWARE ENGINEER CONSULTANT - VARIOUS (NOV 1996 – Sep 1999):

Analyzed, designed, developed and maintained E-Commerce, intranet site, Inventory. Software Environment: ASP, HTML, Java Script, VB, Oracle and SQL Server EDUCATION

MBA, University of Georgia, 2017

Lean Six Sigma Green Belt, University of Georgia 2017 MS in Computer Application, Osmania University 1998 BS in Computer Science, Osmania University 1995

Advance Post Graduate Diploma in Computer Engineering, National Institute of Information Technology.

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