MAGDALYNEKEMUNTOISENA

+254*********

isenamagdalyne@gmailcom

Dateofbirth 1992 Placeofbirth Kenya Nationality Kenyan Drivinglicense full PROFILE

Iamahardworking,versatile,focused,selfmotivated,anddependableprofessionalinhotel, catering,andhospitalityindustrywiththeabilitytomonitordailyschedules,constituentswith businesslevelswhile followingtheguidelinescreatedbytheorganization. Ihavefiveyearsofexperienceinabusyinstitution,whereIhaveworkedasafrontoffice receptionistandguestrelationsofficer.Iamexperiencedinmaintainingapositiveworking atmosphereforteammembersandguestslikefollowingthroughonguestrequestsand complains.Ihaveestablishedarapportwithclientswhileattendingtotheirneedsasrequired anddemonstratedskillinanticipatingcustomerneedsanddevelopingorganizedwork proceduresandworkflow.

Althoughiamabletoworkindependentlyandunderminimalsupervision,Ihaveaproven trackrecordofbeingateamplayerwhohasledeffectivelyandhighlyperformingteams Mycareerorientationhastrainedtobeallroundedandabletohandlemultipleskills, whilepayingattentiontodetailandworkingbothunderminimalsupervisionandasamember ofteam.Beingallroundedhasenabledmetoprovidekeysupporttoseveralteams.Inmy working,amguidedbyastrongvaluebasewhichincludesintegrity,honesty,reliability,and excellence.

SKILLS

<Goodcustomerhandlingandcare Goodworkingknowledgeoffrontoffice duties

Cashieringandguestcheckinandout

<Problemsolvingandabilityto Excellentoraland communication

Handleanddealwithguestcomplains. Skills.

<Abilitytoworkindependentlyand Teamworkandinterpersonalskills underminimalsupervision.

<Gatekeepingandadministration Abilitytoservemultiplecustomer

Accountsconcurrentlywithexcellence.

<Proventrackrecordinimplementing Strongattentiontodetail with

Successfulmarketingprograms excellentplanningandorganization EXPERIENCE

FrontofficeClerk,AmuaKenyaCo.Ltd 2013-2018 Dutiesandresponsibilities

Greeting,registeringandassigningroomstoguests

Assistinbookingreservations

Attendingtoallroutesofroombookingssuchasonline,phone,andin person

Operatingtheswitchboard

Maintainingorderlinessandcleanlinessatthefrontarea

Answeringtelephonicandinpersonqueriesrelatedtothehotelservices andresolveanyissue

Processingguest’scheckinsandouts

Preparingandcompleteroomandrestaurantbills

Assistingguests’instoringvaluablesinsecuredepositbox

Liaisingwithotherdepartmentsofhotel

Handlingpaymentthroughcash,chequesandcreditcards

SalesandMarketingofficer,AmuaKenyaCo.Ltd Jan2019- 2019

Dutiesandresponsibilities

Maintainingthepromotionalandcustomerdatabase

Providing,promotionandpricinginformationtorequestedparties

Assistingwithpromotionalactivitieswithinoroutsidehotelgrounds

Visitingcustomers/competingentitiesasneeded

Workwithincurrentbusinessstrategiesandrecognizingpotentialopportunities contributingtothesellingstrategyofthehotelandmanagedepartments’adherence to

Helpingtoorganizeandcontributetomarketresearch

Achievingestablisheddepartmentalsalesgoals

EDUCATION

AsumbiGirlsHighSchool 2007-2010 KenyaCertificateofSecondarySchool[KCSE]

RockviewJuniorSchool 1998-2006 KenyaCertificateofPrimarySchool[KCPE]

LANGUAGES

English Highlyproficient Swahili Highlyproficient HOBBIES

Swimming,Reading

REFERENCES

DanielMkenya 254********* AmuaKenyaLtd–CEO

PeterNyarige 254********* AmuaKenyaLtd-Creditofficer

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