Customer Service Office

Phil Hawkins

**** ***** ********* ***, ***. *R ~ Chicago, Illinois 60657

Qualifications

Ability to work in a fast-paced environment and meet deadlines.

Familiar with mail and transport systems.

Able to work safely and efficiently with heavy objects.

Self-motivated with a unique ability to motivate others in a team environment.

Proficient in Microsoft Office, Adobe Software, Xerox/Fiery interfaces, Shipstation and IBM Lotus Notes.

Experience with both Windows and Mac, Xerox and Canon production printers and software, GBC and Coverbind binding machines.

Education

Columbia College – Chicago, Illinois

Art Institute Of Pittsburgh Online Division

Bachelor of Arts: Graphic Design

Degree Pending

Work History

Exela/Quarles and Brady – Chicago, Illinois Customer Service Associate

October 2015 – Present

Printing, copying, scanning and binding of documents and presentations. Typically at high volume with quick turnaround.

Handling of client needs, i.e. shipping and delivery of mail and packages, office moves, messenger service arrangements.

Trusted to handle sensitive and confidential information.

United Parcel Service – Chicago, Illinois Package Handler

October 2005 – October 2015

Gained knowledge of how the UPS system works, and how to keep it on track.

Earned reputation as a reliable asset to the company by spending extra time to make sure my job was complete.

Three-time Employee of the Week.

Chicago Music Exchange - Chicago, Illinois Shipping and Receiving Associate

February - May 2015

Pick and verify orders for customers

Pack a variety of musical instruments for shipment

Organize stock based on manufacturer and type

Novitex/Pricewaterhouse Coopers – Chicago, Illinois Reprographics/Business Center Associate

September 2012 – February 2015

Tax processing during personal and corporate tax seasons.

Various office and reception duties.

TEL: 312-***-**** EMAIL: ***************@*****.***

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