P Samuel Raj

Mobile: 961*******

Email: ac8pkg@r.postjobfree.com

Objective:

To be in a challenging and growth oriented position in a progressive organization where my skills are effectively utilized and in process to ensure the company's success.

Professional Summary:

Improve the operational systems, processes and policies in support of the organization's mission specifically, support better management reporting, information flow and management, business process and organizational planning.

Interacting with clients to understand the business needs and converting them to technical requirements and slicing down the requirements to the development team

Act as a primary point of contact for Customer base in case of escalation of business & service issues.

Ensure that the day-to-day operations of the business run smoothly

Align and work closely with the Development and Sales team to manage customer

Scope identification and requirements gathering via meetings, interviews, interface analysis, research, etc

Training new resources on the existing systems for overall functional support. Help them in gaining functional knowledge

Knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.

Experienced in Functional Testing and Site Acceptance Testing

Acted as Customer Support Specialists on web-based applications to end users

Ability to plan, motivate and work efficiently both independently & in a team

Technical Skills:

Operating Systems : Windows

Tools : MySQL, Putty, TestLink, Bug Tower

Office / Process Tools : MS Office

EDUCATION: BCA from C V Raman University

Experience:

Working with ERP Integrations Pvt Ltd as Operation and Product Marketing Manager from Apr 2013 to till date.

Worked with Saince Health Tech as an Area Sales Manager from Nov 2011 to Mar 2013.

Worked with Pacific Electronic Pvt Ltd as a Marketing Engineer from Aug 2009 to Nov 2011.

Work Experience:

As Operations & Product Marketing Manager at ERP Integrations Pvt Ltd:

April 2013 – Till date

Roles & Responsibilities:

Improve the operational systems, processes and policies in support of the organization's mission specifically, support better management reporting, information flow and management.

Interacting with clients to understand the business needs and converting them to technical requirements and slicing down the requirements to the development team

Act as a primary point of contact for Customer base in case of escalation of business & service issues.

Align and work closely with the Development and Sales team to manage customer

Ensure that the day-to-day operations of the business run smoothly

Acted as Customer Support Specialists on web-based applications to end users

Scope identification and requirements gathering via meetings, interviews, interface analysis, research, etc

Ensure that the day-to-day operations of the business run smoothly

As Area Sales Manager at Saince HealthTech:

Nov 2011 - Mar 2013

Roles & Responsibilities:

Setting up a new account for Bangalore Area

Responsible for Marketing and Sales of cloud based health care software products like PACS

Demoing and providing technical details of the products to clients

Setting up the product for the clients use in customer location

Market research to know the latest trends and update our internal team.

Acted as a bridge between product teams and client

Involved with product development team to implement the requirements of the client

As Sales & Marketing Engineer at Pacific Electronics:

Aug 2009 - Nov 2011

Roles & Responsibilities:

Mentoring new joiners on the sales and process

Helping the team to deal with the leads and closing

Maintaining the leads and status updates to the management.

Responsible for updating the team with latest market needs

Working sessions with the Client on the products and providing information on the latest products

Personal Details:

Date of Birth: 05/04/1984

Sex: Male

Marital status: Married

Nationality: Indian

I hereby declare that all the information furnished by me is true to the best of my knowledge and I assure to produce all the originals when required.

(Samuel Raj)

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