Customer Service Engineer

JASPREET SEKHON

**-****, ******, ****** +1-778-***-**** *********@*****.***

EDUCATION

****-**** ******* ***** ***** COLLEGE OF ENGINEERING & TECH.

Bachelor of Technology/Electronics & Communication Engineering

EXPERIENCE

Feb 2019-Present ZE Power Group: Global Enterprise Data Management

Zema Support Specialist

Sept 2018-Present G4S SECURE SOLUTIONS SURREY, BC

Security Guard

•Customer Service as a Greeter.

•Making Access Badges to permit the entry to the floor & server room.

•Secures premises and personnel by patrolling property.

•Monitoring surveillance equipment inspecting buildings, equipment, and access points.

•Coordinating with Building operator in order to maintain the floor.

2012-July2018

QUADRANT TELEVENTURES LIMITED

PUNJAB, INDIA

Network Engineer

Transferred 8,000 WBB Customers from 24 Online NAS Server to BRAS with minimum downtime possible ensuring quality of service.

Latched 100,000 + DSL customer to remote Management server.

Installed and commissioned Digital Subscriber Line, fiber to the home, Vectoring DSL, Wireless Broadband, Ethernet over coaxial (Point to point, Point to multipoint, Internet leased line) at customer premises.

Resolved network problems in a timely manner and ensured all issues were resolved as per company norms.

Communicated effectively with field engineers to provide knowledge to resolve troubleshooting issues & Customer service.

Followed up on technical issues including proper escalation to senior management improving client satisfaction and ticket throughput.

Configured:

oDomains.

oDHCP & DNS.

oADSL & VDSL ports on Huawei DSLAMS.

oDSLAMS & WBB AP’s.

oCisco Router & Huawei L2, L3 switches.

oUpgrading firmware, Patches installations.

oShyam, Ruckus, Maksat, Ubiquity 5.8Ghz, 2.4Ghz Access Points.

LANGUAGES

English: Very proficient - Completed all primary and college education curriculum in English. Punjabi & Hindi: Fluent in speaking, reading and writing.

GENERAL INFORMATION

•Awards: Best DSL, WBB helpdesk Engineer for 4 consecutive years at Quadrant Televentures Limited (Connect Broadband).

•Certifications: CCNA (Cisco Certified Network Associate) & BST (Basic Security Training)

•Technical Expertise: Strong understanding of Routing Protocols (RIP, EIGRP, OSPF), DSL technology and Broadband installation. Basic understanding of Linux, MAC OS Optical Fiber and BGP (Border Gateway Protocol). Configuring Printers, Scanners & other peripheral devices in network.

•Experience with hardware and software troubleshooting experience with PC's, laptops and Networks

•Hobbies: Traveling, Running, Swimming, and Cricket.

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