Data Entry Office Assistant

Personal Summary

Dedicated office assistant with experience handling a wide range of administrative and technical support tasks.

Skilled relationship builder with the proven ability to work with different personality styles.

Skills & Qualifications

Strong Customer service skills

Strong Microsoft Office Suite skills

Strong Administrative skills

Adept at ensuring customer success

Deft at customer support

Strong Data Entry

Strong communication skills both written and oral

Adept at customer Care

Excellent interpersonal skills with tact and diplomacy

Customer Sales

Professional Experience

HELP DESK/OFFICE MANAGER Tecc Consulting Systems Inc

Maintained vacation and on-call schedules for staff

Advised, ordered, tracked, and invoiced purchases for customer orders

Resolved customer issues with billing

Processed online credit card payments

Monthly credit card reconciliation

CASH SUPERVISOR/MERCHANDISER SHOPPERS DRUG MART

Resolved customer complaints to the satisfaction of customer and management

TESTER EPSILON

Analyzed client needs and requirements

Confirmed customer issues and replicated issue for developer resolution

TESTER NOVATOR

Created troubleshooting guide

Resolved conflicts between developers and clients

TESTER POINTS.COM

Worked with multiple clients within confidentiality agreements

Assisted clients with issues on production websites

Confirmed customer issues and replicated issue for developer resolution

Created Sarbanes-Oxley procedures for Quality Assurance department

Education

Programming and Testing Course work – https://www.udacity.com

Computer Accounting – Mount Royal University

On-site training – Perl, Scrum, Java, HTML, Microsoft Office Suites

Volunteer Experience

Friends of the Merril Collection Toronto Public Library – Treasurer/Member at Large 2004-2012

Contact this candidate