SANTHOSH VARATHARAJAN

SPH*, **** Kaneff Crescent,

Mississauga, ON L5A4B8

E-Mail: ac8pj5@r.postjobfree.com

Phone: +1-647-***-****

Overall 11+ years of work experience in Information Technology with specialization on Software Quality Assurance Testing and Technical Product Support

SUMMARY

Certified Software Test Professional Course (CSTP)

Experience in testing of Standalone, Client Server, Mobile and Web applications

Experience in Agile testing techniques including Exploratory Testing, ATDD, BDD

Strong understanding of business requirements and participated in client interactions

Collaborates well with both technical and business analyst teams

Extensive knowledge in all the stages of SDLC, STLC, and BLC

Expertise in Preparing Test Plan, Test Suite, Test Case, Test Script, Test Data, and Test Summary Report

Expertise in functional testing - Smoke, Sanity, UI, Integration, Interface, System, Regression, UAT and Migration

Experience in nonfunctional testing - Installation, Security, NLS, Compatibility, and Performance

Exposure on Selenium RC, Selenium WebDriver and Selenium IDE

Strong analytical, excellent team player and a quick learner with the ability to handle multiple tasks and work independently as well as in a team

Completed Master of Business administration in Systems (MBA)

TECHNICAL SKILLS

Testing Skills: Manual & Automation

Automation Tools: Apache ANT, Selenium

Performance Tools: Apache JMeter, SOAPUI

Test Management Tools: Test Director 8.0, HPQC 9.2, TestRail

Bug Tracking Tools: Jira, StarTeam, Redmine

RDMS: MS SQL, Oracle, DB2

Web/Application Servers: Apache Tomcat, IBM WebSphere, IIS

BI tool: WebFOCUS 8.0xx, 8.1xx, 8.2xx

Web Technologies: XML, HTML, WSDL, WAR deployment, SOAP, RESTful

Office Tools: MS-Office, Open Office, WPS Office

Operating Systems: Windows, Linux, Solaris, AIX, HP-UX, IBM AS/400, OS/400, z/OS

PROFESSIONAL EXPERIENCE

Amtex Software Solutions Pvt Ltd

Associate Consultant Test Lead / Technical Product Support Specialist (Oct 2013 - Nov 2018)

Project: WebFOCUS (Testing, ATS & WebSupport)

Client: Information Builders, USA [www.informationbuilders.com/]

Responsibilities – Test Lead:

Led a team of 4 members in developing and implementing QA methods using agile methodology

Involved in the initial Requirement Analysis phase and understanding user stories defined in JIRA

Efficiently managed team activities by hosting stand-up meetings and monitoring JIRA dashboard

Arranging & chairing weekly scrum calls, focusing on targets and achievements

Collaborated with clients in providing solutions for queries to streamline the testing process

Prepared daily workloads for team & coordinated daily allocation of work including myself

Responsibilities include the creation of test suites, test cases, and test case execution, defect logging, defect retesting and regression testing

SANTHOSH VARATHARAJAN 647-***-**** Page 2

Worked on, supported for various Proof of Concepts and carried out patch testing

Carried out Installation(Windows & Linux), Security and NLS testing

Performed compatibility testing with various mobile devices, including smartphones and tablets

Developed and documented training materials and provided training to incipient recruits

Initiated Triage meetings with the client regularly to discuss defects and prioritize them

Drafted Requirement Traceability Matrix and participated in test plan preparation

Co-ordinated team and reported the testing status in a daily, weekly, monthly manner to customer

Responsibilities – Technical Product Support Specialist:

Responded customer service requests, filed accurate technical support tickets via IRL within SLA

Troubleshoot customer issues, research solutions and provided immediate workaround if any

Document, replicate, and submit reported bugs or NFR from customers to the development team

Communicated with customers to ensure product understanding and facilitate conflict resolution

Setup an in-house custom environment using different web/app servers, Tomcat/IIS7/Web Sphere

Kicked-off new Gen, Created hotfix patch, Performed UAT testing and extended support to deploy patches in customers’ real-time environment and ensure reported issue gets addressed

Carried out demand test request, received from customers in customized WFC environments

Maintained expertise in product to provide technically accurate solutions to customers and prospects

Assisted in the training materials, help guides, video tutorials and other external documentation

Professional and friendly attitude with an ability to develop an effective rapport with customers

Associate Consultant Test Lead (Feb 2012 – Sep 2013)

Project: WebFOCUS Migration from 77x to 80x

Client: ARCADIA, UK [https://www.arcadiagroup.co.uk/]

Responsibilities:

Analyzed and gathered client's requirements to produce technical and functional use documents

Remediated the fallout files(reports/charts/HTML) which were working fine in prior releases

Performed Full functionality, Integration, and Regression testing on the fixed files

Documented the changes made in the remediated reports / charts / dashboards / HTML pages

Opened JIRA tickets and assigned them to respective product managers

Retested the defects once fix is available and performed out regression testing

Carried outperformance and compatibility testing in different browsers

Approached testing from an end-user focus and provided necessary maintenance support

Responsible to make reports to work & meet the requirement and delivering them on time

Delivered detailed artifacts such as bug reports and status reports on a daily basis

QA Team Leader (Aug 2010 – Jan 2012)

Project: Log Event Adapter - LEA

Client: iWay [www.iwaysoftware.com/]

Responsibilities:

Gone through the business requirement document and send the clarifications to Product manager

Walkthrough with the development team & product manager to discuss timeline and test strategy

Prepared functional requirement document for testing team to write test scenarios and test cases

Conducted peer review and ensure functionality of the product meet customer requirement

Prepared Test plan, Test data, and Setup the test environment as per client requirement

Developed test metrics on weekly basis and send it to product manager

Analyzed the issue, added detailed reproduction and assigned to respective product manager

Involved in patch testing and deployed patch in the client environment to get the issue addressed

Developed Apache ANT scripts to automate the iSM components

Analyzed automation failures and made appropriate action to fix the problem

SANTHOSH VARATHARAJAN 647-***-**** Page 3

Navis India Technologies Pvt Ltd

QA Engineer (Sep 2008 – Aug 2010)

Project: SPARCS Terminal Operating System

Client: Navis India Technologies Pvt Ltd [https://www.navis.com/]

Responsibilities:

Responsible for identifying enhancements and designing new test suites for the enhancements

Detected out new bugs and logged it in Bug Tracking Tool and responsible for tracking those

Actively involved in the execution of performance test suites before QA cut-off dates

Developed test scenarios, test cases based on the functional specifications

Developed & Executed automation scripts using Apache ANT and added to the cruise control

Performed Smoke, System Integration and User Acceptance Testing

Analyzed Cruise Control Build results and prepared test reports

Responsible for Automating of all external issues using SPARCS scripting tool

Performed Ad-hoc testing and validated the builds from tagged versions

Actively involved in peer review and Group Review

Carried out Interface testing with live host [Companion product] & other third-party host communication systems

Wipro Technologies

Software Consultant as Test Engineer (Nov 2007 - Aug 2008)

Project 1: INFO 2000 Release 2.0 & 3.0

Client: Zurich Financial Services, Spain [https://www.zurich.com/]

Project 2: GMACI – Sustain Testing

Client: General Motors Acceptance Corporation, USA [https://www.gmfinancial.com/]

Responsibilities:

Understood the client requirements and created quotes and policies using WinRunner Scripts

Designed, Developed, reviewed effective test cases and executed them

Tracked defects and reported into Mercury Quality Center

Performed Functionality, System, Retest and Regression Testing

Executed the test scripts prepared using WinRunner tool

Performed compatibility testing across multiple browsers

EDUCATION

Post Graduate (MBA) – Master of Business Administration in Systems

Bharathidasan University, Tiruchirapalli, Tamilnadu, India

Under Graduate (BSc) – Bachelor of Science in Computer Science

Bharathidasan University, Tiruchirapalli, Tamilnadu, India

PROFESSIONAL TRAINING and CERTIFICATIONS

Certified Software Test Professional Course (CSTP)

Soft smith InfoTech (p) Ltd, Chennai, Tamilnadu, India

Diploma in Computer Hardware Maintenance and Servicing

Mother Theresa Computers, Tiruchirapalli, Tamilnadu, India

International English Language Testing System (IELTS)

University of Cambridge ESOL examinations, Coimbatore, Tamilnadu, India

WebFOCUS Certified Application Developer Associate Level

IBI staff (InfoBuild India), Chennai, Tamilnadu, India

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