Software Systems Engineer

Software and Hardware Troubleshooting Software and Hardware Installation and Configuration

Strategic Planning and Implementation Web Development and Design Process Optimization

r Qualifications Profile

Highly analytical, performance-focused, and results-driven professional, offering comprehensive experience in network installation and security, web server administration, active directory, computer hardware installation, and network design. Effective at working with end users and skilled technicians to achieve business goals within data-driven work settings. Commended for proven track record in leading various performance and productivity improvements while quickly adapting to new responsibilities, technologies, and solutions.

r Relevant Experience

The Gordon Flesch Company West Allis, Wisconsin

Software Implementation Engineer\ Electronic Content Management 2017–Present

Held full accountability in installing and configuring the following:

Windows 2012 and 2016 Server software on physical and virtual systems through the use of VMware vCenter 4.1 and 5.1 either onsite or remotely

Microsoft SQL Server on physical and virtual systems

Laserfiche ECM Software on systems and migrating and updating SQL databases to new SQL servers

Designing and Implementing Custom Laserfiche Solutions.

Train Administrators and Users to maintain and use Laserfiche Software

Performed troubleshooting hardware and software issues on servers as well as post installation support for IT and Accounting staff.

Interactive Business Systems/True-Process Inc. Glendale, WI

Software Systems Engineer 2015–2016

Held full accountability in installing and configuring the following:

Windows 2008 and 2012 Server software on physical and virtual systems through the use of VMware vCenter 4.1 and 5.1 either onsite or remotely

Microsoft SQL Server 2015 on physical and virtual systems

Hospira Mednet 5.5,5.8 and 6.1 Software on systems and migrating and updating SQL databases to new SQL servers

Demonstrated expertise in writing and operating SQL queries to maintain database as well as transferring database files between systems to upgrade and consolidate SQL servers.

Performed troubleshooting hardware and software issues on servers as well as post installation support for hospitals IT, pharmacy, and biotech staff.

Assumed responsibility in upgrading cyber security concerns using Hospira Infusion Pumps through Pumps reconfiguration.

Visited hospitals to configure and install Infusion Pumps and Hospira Mednet software.

Observed compliance with Food and Drug Administration standards in archiving files.

Imparted knowledge to new installers regarding proper installation procedures to meet FDA and HIPAA guidelines.

United Migrant Opportunity Services (UMOS) Milwaukee, WI

Network Administrator 2008–2013

Took full charge of all network and server troubleshooting and repair while administering the Microsoft Server infrastructure using Active Directory, SCCM and WSUS.

Directed vendor coordination and dispatching for hardware repairs at remote locations.

Spearheaded various technical operations including network and desktop security and antivirus spyware scanning, hardware and software procuring and researching, and server, network equipment, and network printer maintenance.

Fulfilled role in performing level 3 hardware and software troubleshooting and led the professional development of desktop technicians.

Developed work instructions and documentation for users as well as the tracking and inventory database for all technical equipment.

Utilized the on-site tape and cloud-based storage in backing up all server data while updating and modifying the content of the corporate website.

Provided server, network, and website support for other companies in contract with UMOS.

Milsco Manufacturing Milwaukee, WI

Senior Network Administrator 2007–2008

Repaired network, hardware, and software for 75 on-site users and 100 off-site and international users.

Expertly administered the Windows Server 2003 active directory infrastructure and Microsoft Exchange while ensuring network and desktop security.

Maintained and updated servers, workstations, and network printers while performing hardware repairs at remote locations.

Wells Fargo Home Mortgage Milwaukee, WI

PC LAN Analyst II 2006–2007

Assisted 1,200 on-site users and 2,500 remote users on level 2 software, systems, and peripherals.

Successfully installed and configured operating systems and programs as well as network and local printers.

Worked closely with technicians to provide hardware-related services at remote sites.

Guaranteed all software patching and updates in adherence to security guidelines as well as enterprise systems compliance with Sarbanes-Oxley Act and corporate security guidelines for data encryption.

Facilitated users on security guidelines and policies while performing network troubleshooting and closet connection wiring.

Earlier Positions Held:

Ingram Micro Newark, CA

Senior Network Administrator

r Other Experience

Speed Merchant San Jose, CA

Assistant Manager

Goodies Speed Shop San Jose, CA

Manager

r Professional Development

Certification:

Laserfiche Platinum Certified Specialist

Laserfiche Inc, Long Beach, CA

HTML and Web Design Certificate Program

De Anza College, Santa Clara, CA

Associate Degree in Computer Science

Evergreen Valley College, San Jose, CA

Photography and Graphic Design Certificate Program

San Jose City College, San Jose, CA

Windows Networking and Systems Certificate Program

Quick Start IT Training Center, Santa Clare, CA

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Product Specialist (MCPS) in Windows NT

Bay Networks TCP/IP Certified

Training:

Ongoing Computer Based Training and Online Courses

Wi-Fi (802.11) Wireless Networks

MS SQL Server Administration

Windows NT 2000, 2003, 2008, 2012, 2016 Server/Network Administration

Windows NT Windows 95, 98, ME, 2000, XP, Vista, 7, 8 and 10 Administration

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